I am so sick and tired of the Telus commercial with the loud blaring rock music. I am canceling their cell phone and Internet service.

Letter I sent:

To whom it may concern,
I have never received such terrible service in probably my entire life up until dealing with your company! When i first sighed up with your company i had three boxes set up in my house and a we had multiple problems with either the tv cutting out, the internet not working so on and so forth. they then told us that the system was being upgraded and that at the time the house could not support three boxes plus internet. they had then came and disconnected the third box and said to call in about two months and by that time the system should be upgraded. i was fine with that so i called approximately 5 months later only to be told that it still was not set up. that was alright as well, i phone about two more times after that only to be told the same thing and then finally the third time around they said it was up and running. although the third time i had phoned i was calling to ask about why my tv was cutting out and they then told me the upgrade was complete. i wasn't very pleased with this response especially since i had phone multiple times wondering about this problem only to find out that it was done and that no one had notified me. I have had the third box in my home for about 5 months now give or take and it is not working as of friday May 13. i understand that my account was suspended and i take full responsibility towards that because i double paid my cell phone bill instead of paying the telus bill. as soon as i was aware of this i made a payment towards telus to make sure my television would be activated asap. i have made multiple phone calls to your company and all i have heard is apologises and false promises to get the television running again. all we have been given is times when it will be running. i have heard you guys say that our tv will be working with in 2-24 hours, with in 4-8 hours, 2-5 hours and i am quite sick of it. i have sent multiple emails to people in your company and not a single response was given. i have made phone calls to speak to management and all i hear is that they will call me back and yet i have still not received any phone calls and i get stuck talking to your employees who cant do anything for but give me apologies. i know its not their fault that my tv isn't working but i cant help but to take my frustration out on them and continuing to call you is just a waist of my time. i am absolutely sick of your company and disgusted by the services and lack of help i have recivied from you. i had to phone you company again today and of course i was told it would be running within the next 2-24 hours (go figure) but if my television is not working by tomorrow night i will be cancelling my services with you for good. i don't think anyone should have to go through all the hassel i have gone through these past few days just to get a dam television working. so on that note i have and will be notifying everyone i know that telus is the worst company that anyone could ever deal with and if they can then pull out and switch to better companies that will actually take you as a valued customer because i know for a fact i am not considered a valued customer to you company with the amount of crap i have had to be put through the past few days.

NO ONE SHOULD EVER SIGHN UP WITH TELUS!!!

Vancouver, BC
2011. 04.28

I signed up with Telus after a solicitation call from them. At the time Shaw offered $10 for internet and $10 for the phone (in 2010 April). Telus offered me the same deal. I elected to stay with telus as I already had an existing phone account with Telus. The Loyalty Team authorized this promotion back in May/2010. This month (April) I noticed my bill had gone up $3 because the base rate for the Internet had gone up. I called and inquired about the increased fee. Not only did Telus not honor the 12 month promotion and prices offered by their employee, Telus said it will arbitrarily cancel the current price offered ($10 for internet and $10 for phone). The reason Telus offered was that the employee offered an invalid deal. I have never heard of such asburd B.S. The Loyalty Dept. Supervisor, Dennis, said their audit department would bill me for price differences if they found out. Of course, he offered me a different deal at $24 just for the internet. This may or not maybe a good deal. But I do not like Telus business practices. The point is Telus don't stand behind their services. Who is to say that the next customer rep., I call won't say the same thing-the deal offered to you was invalid. I am going to cancel my services with Telus. I have been with them 2o plus years. I won't stand for this type of business practices.
Raymond

Just got off the phone with Telus after using their home phone service for six years. I switched providers but they expect me to pay a full month anyway even though they are only providing 9 days of service before the switch. The manager not only wouldn't pro-rate my bill, but actually told me it was my fault for "not having the decency to call them to let them compete for my business." Honestly. This company needs to work on PR. Avoid.

Hi First let me say that I have not been checking my Telus bill as close as I should have due to extensive traveling. This month I did check it over and taught my Long distance bill was high. It just states long distance, no call break down. I have a I Phone 50 - Fav 5 plan.
I contacted Telus and they told me there are no numbers under my fav 5, then the CS rep quoted my the 5 numbers that I earlier added and asked if I wanted them added to my account!!! I have spend $100's if not thousands of extra dollars and they told me its my fault. I added the numbers, they did it wrong and its my fault! They do not give you a ref number after you contact customer service so you have no call # to quote. Rogers and Bell are by no means perfect but I have dealt woth both and they are a million times better than Telus. IF YOUR LOOKING FOR A CELULAR PHONE SERVICE PLEASE DO YOURSELF A FAVOUR, DO NO USE TELUS. They are the most fustrating and dishonest company I have ever dealt with.