My husband and I had 3 different cell phone accounts with Telus Mobility. Although we paid regularly on our accounts we had an unfortunate lack of income as my husband is truck driver. Even though we called Telus "customer service? to report our misfortune and make other arrangements for payment, it fell upon deaf and arrogant ears. Telus cancelled our service and now we are being constantly harrassed by a collection agency. We are being forced to pay for the remaining period of the contracts on each phone.

We tried to cancel our contracts but the company just told us that we signed the contract, we owe them and too bad for us. For heaven's sake, even Ontario Hydro gave us a helping hand so that we could get back on our feet, but not Telus. The Hydro company even told me that we had an excellent payment record and that she could do something for me. It amounted to some added interest but that was fine by us.

NOW we are receiving threatening phone calls from a credit agency and of course our credit rating has taken a dive.

To anyone reading this message, PLEASE DO NOT SIGN A CONTRACT WITH TELUS UNLESS YOU KNOW YOUR FUTURE IS SAFE FOR THE NEXT THREE YEARS !! We did not know that we would have some unfortunate problems with income for a short time, enough to mess up all of our bills and please give this a really big think before you do sign up. Just because Telus offers phones for free, believe me, they come at a price !!

I am very fed up with this stupid company. I have faulty bills (overcharged), bad service the entire time I have been a customer. Last year I agreed to go on high speed internet with them with an incentive of a $100 amex giftcard. I was told to go online to redeem the card and it would be sent to me via mail. Of course, not suprised, it never came. This was last august. Since then I have called them quite a number of times and finally now, 9 months later I have been offered a discount off my internet totalling $100 but will still have to pay a cancellation fee and pay out of my contract even though the original promise was not honored.
This is just an example, one of many things that is driving me nuts with this crap company.
I agree with another poster here that "the Future is definatly not friendly!"

Absolutely the worst company I have ever had the misfortune to deal with.

1. 8 weeks to connect our telephone service - 8 weeks of frustrating fighting with the automated answer service, different CSR different story each time.

2. Being told we would not be charged for the first month due to our bad experience but, surprise, not only receiving bill but bill includes several charges for items Telus had never discussed with us - various "protection" charges - what are they, the Mafia.

3. Fast dial-up - ha hilarious - it is so brain crushingly slow as to render it unusable. I pay for the internet service and still have to go to the local library to use the internet if I actually want to do any work.

4. Worst of all - I don't have any consumer choice, they are the only provider in my area so I cannot take my business elsewhere as I could when I lived in the city. There is an option to go wireless with a company in town but it is obscenely expensive.

I don't think I expect much as a customer - reliable service, decent customer service, at a reasonabl and fair price. You won't get any of that at Telus.

I received a call from Telus offering me a free phone. The reason for the offer was that I wasn't using my minutes. Therefore, they told me I would get a new phone for a family member or friend with no added cost plus wave the activation fee. Just pay the monthly fee that I am paying now. However, after contacting the local outlet I was informed that my monthly fee would go from $30 up to $80 per month. I am locked into a 3 year contract which I cannot be released from without paying $360. I am trying to contact Rob Durham at Telus.

On November 21, 2006 I purchased a $399.99 phone from Telus. Because I signed a 2 year contract, I was given a $150.00 credit. So I actually paid $250.00 for this phone.
In September of last year, this phone, an LG Chocolate became defective and was taken in to a Telus Booth for repair at Fairview Mall.
A few weeks later, my son, who was using the phone moved to Hamilton. I contacted Telus customer support and had the number changed to a Hamilton number. I informed the rep. that we did have a phone in being serviced and asked if they would be able to contact my son once the phone was back. I was told that yes, they would be able to find the new number from the old number.
A couple weeks ago, my son went back to the Telus booth to inquire about his phone and he was told that the phone came back and was sent back and there was no way he could have his phone back. I went to the booth last week to inquire as well and I was told that the phone was now recycled. I contacted Telus customer service and was told that they would take care of it.
After several calls to Telus, I was told that I couldn't get a direct replacement (LG Chocolate) they want to give me a $100.00 dollar phone. I refused because I had a $399.00 phone. I informed them that I wanted a comparable phone and the $100.00 phone was not comparable. I was told that I had an old phone and they couldn't justify giving me a new phone without me paying a fee for it. They asked what phone I was looking at getting and I informed them that I wanted an LG Shine which is a $399.00 phone. They told me that I could get that phone but it would cost me $100.00. I asked them to find my phone and give me back my phone and not a different one. I was told that this was not possible. In short, I don't believe that they are being reasonable as they were the ones that made the error. And because of this error, I am left without a phone and can't cancel my contract without paying the fees associated with the cancellation.