We had a Mr. Sam Sanduga come in today, Dec, 18th, to check our telephone service. He said it must be a broken wire and he would return in the afternoon to repair it. When he did not return we called him and he said it was not his job to fix it and told us to call 611! When we asked him why he did not call to tell us he was not returning he would not explain why he did not. When we called Telus they can not fit us in until Thursday. We are presently without any telephone service. What poor service!

I have been a customer for 30 years and have been using their internet service since they first started it. Last week I called them and updated the expiry date on my credit card as I received a replacement card. Following that, twice now on 2 separate days, the company cut off my email service with no notice whatsoever. On top of that, the second time they cut it off, on a Sunday, the department responsible for customer service and billing is closed so they cannot correct their problem and turn my email service back on. I think it is completely unacceptable for a large company like this to be permitted to terminate service to paying customers, especially those with good accounts for 30 years, and allow their customer service department to be closed for approximately 36 hours per week from Saturday evening through Monday morning when they are providing a 24/7 service. If they will not willingly provide 24/7 customer service, the regulator should force them to not be able to terminate services without providing the customer service to turn them back on.

For those of you folks who read this, primarily in Canada and some few places in the U.S., if you are running Vista stay away from Telus as an ISP. I tried them and it took four phone calls to their support before anyone would even tell me this little tidbit. Their startup disk will not run on Vista so you have to have them walk you through the setup. Good luck! They screwed up my mail service like you wouldn't believe. It was always a guessing game as to whether or not mail went out or came in. Sometimes you found it in their app and sometimes in Windows Mail. Some messages sent over Telus ended up in the Mail inbox and some in the Mail sentbox. And their tech support attitude is that it is the user that is always wrong...never their app. Beware!

I am appalled by the poor customer service at Telus. My story is far too long to go into here so I'll spare the details. They lock you into a contract (mine was 3 years) and then don't provide the service promised. Unless you are an attorney with an abundance of time on your hands, you are stuck paying for a service you're not getting. Telus' representatives are unhelpful and down right rude. The gem I spoke to "Angela" who refused to disclose her last name, informed me that she had "no supervisor" when I requested to talk to him / her and that "like it or not" she "was the end of the line". She then put me on hold, never to return. I am disgusted with this company. They should not be in business.

So I was using Shaw Cable internet and had no problems at all with it. I never had to call because my internet was not working, it always worked! So I went into Future Shop to buy a laptop and found out that if I signed up for Telus High Speed ENHANCED internet I would receive $400 off my laptop. I have had Telus in the passed and had many problems but this was many many years ago so I figured that by now it had to of been better. So I signed up with Telus last October. Since then I HAVE HAD NOTHING BUT PROBLEMS! My internet stops working all the time for no reason and my internet is very important to me because I do my schooling for courses online! If I don't have the internet for a few days it can screw me over with my classes. So then for the 3rd time my internet stopped working at the end of December so for the 3rd time I had to call Telus Tech support to find out why my internet was not working. I was then informed that my account was cancelled for NON PAYMENT. I got very angry because I had not received a bill. I also did not realize that I hadn't received a bill yet and so I contacted customer care to find out why I wasn't getting any bills and to pay my bill immediately. So then I was told that my account was set up on automatic payments to come off of my Visa every month and that was why I was not getting bills. This upset me very much because I never authorized them to take the payments for my bill off of my Visa!!! The only reason they had my visa number was because I had to pay a small deposit for service because I'm just starting to establish my credit. When I had paid the deposit the representative asked me if I wanted to set up the monthly payments to come off my Visa and I HAD SAID NO!!! Somehow the Cust Service Rep set it up on my account. I was then told that to reconnect my service I would have to pay a $20 reconnection charge. I got really mad and stated I was not going to pay this because it was not my fault the account was cancelled for non payment. The rep stated she would credit it to my account. The rep then stated they would send me out a bill because the balance owing was only $49. I offered to pay that right now to get it taken care of and the rep said that a bill would be sent out and it would be due then. I then asked for my account # so I could go online and get it taken care of right away. The rep would not give me this and said it would be on my bill. Then I was informed that to get my internet working she had to email another dept so they could unlock my modem. I was then told this would take up to 3 or 4 business days. And since this was Thursday and the Monday was New Year's day that if my modem was not unlocked that day or the friday I would not have service until either the Tuesday or Wednesday. I was very angry but she said there was nothing she could do but she stated that the modems usually get unlocked within the first day. Of course for me I had no internet until the Tuesday and it was a pain in the ass to get it working again!!!

Also if you are thinking about getting Telus HIGH SPEED ENHANCED DONT DO IT!! My Shaw Cable internet was WAY WAY FASTER, MORE RELIABLE and CHEAPER than telus!!! Telus Enhanced internet is not ENHANCED!! IT SUCKS!!!! I HAVE NEVER HAD MORE PROBLEMS WITH MY INTERNET THAN I HAVE WITH TELUS!!

TELUS CUST SERVICE IS HORRIBLE!! I work for a Cell phone company and could not believe how I was treated with telus. First of all the Technical support dept can't even speak English!! I am sorry but when I need help with my internet I would really appreciate it if I could understand what the Rep is asking me to do!!! Also one time when I contacted Telus Tech support the rep was very unprofessional and treated me like I was STUPID!! He was talking down to me and then after we got my internet working he then asked me "WAS THERE ANYTHING ELSE I CAN DO FOR YOU??? WOULD YOU LIKE ME TO SING YOU A SONG???" I was soooooo Shocked that he just said that to me. I didn't even know what to say. I have now learned to get the NAMES AND REP ID'S FROM EVERY REP I TALK TO SO THEN IF I HAVE A PROBLEM THEN AT LEAST I CAN TRY AND DO SOMETHING ABOUT IT!!! I could never imagine talking to a customer that way. I deal with customers every day on the phone for a cell phone company adn could never imagine doing or saying that. I always treat people as I would like to be treated when I call in to Companies!! TELUS IS A DISGRACE!!!