I have had my Mobile internet key from Telus since sept 21 its now feb 1 I have had nothing but problems and high bills fopr crappy service and bad connections, I contacted telus the tech support guy didnt know what to do he said he doesnt know how windows 7 works with telus stick, WHAT??? he could not help me try to figure it out why my connection kept on disconnecting drove me insane, then i get sent to client care to a women named Wendy she had the nerve to say to me yopur in a 2 year contract if you want out you pay 380.00 ya right its your service not me, i said your tech support guy just told me also many people are having trouble with the disconnecting problem she said prove it, telus i aleays said i would never go back with I did gave them one more chance well now i'm definately done, they are a compant with shitty service get you caught in contract with a service they know sucks, I will not pay that contract out they can shove it up there a** until they accept there problems they should not sell equiptment and get people to pay out contracts thast dont work, i dont pay for anything that does not work, i have complained to the company no reply, the communications complaint no reply next will be Olsen on your side i will bring them under investigation it is a probel with there service and especially the customer service, they need to treat customers way way better especially WENDY!! Do not go with Telus Moblility stick in Squamish!!!

I phoned their 310 mytv line to complain about losing moving channels. I was phoned back by a 1866-488-8484 number. The tech
(probably from the philipines) informed me that this was a 1 month promo. I was given a 18.. number to call. I used the house phone and cannot pull it back up. That number redirected, telling me to call 101 45787 for 3.99. Surely, this is a fraud, perpetrated in the philipines, after local business hours, by THEIR OWN STAFF. It is either that, or their phone system has been hijacked after hours. Or their call back system is being hijacked after hours. Either way, directing a customer to a 1800 number which has changed, and then telling them to pay 3.99 for ... is illegal. Further, when I set up my account with Telus, I asked for the movie and sports package. IT should still be there. This is very unproffesional, and leaves me with serious concerns about how secure telus, and our information in their systems, really is.

Signed up for a Telus plan for $55, with "voice mail included"

Only in the fine print do they tell you there's a maximum of 3 voice mails. And you gotta pay another $5 to get more.

In this day and age with space on servers costing virtually nothing, it's horrible business practice. Raise that limit to something reasonable like 10! As soon as my 3-year (ugh) contract is done I'm leaving Telus for sure.

We have paid our bill on time and telus has miss placed the payment. We have bank paper work with all inforamtion that we have paid payment. Still they have disconnected our services. Please help us as we can't resolve this issue. Help us Please !

I have been a Telus customer for over 25 years. In the last 6 years we have retired and depart for the south for 5 months. When we leave we have always been able to put our cell phone on vacation mode, paying just a 7.50 + Tax monthly fee. While doing this our contract does not run but resumes once again when you return.
When I went to switch it to vacation this year I was told they no longer supply that service and the best they could do is put me on the least expensive plan they have Talk 20 which costs $20.00 a month + Tax.
How long are we going to allow Telus to suck everything thay can out of us. They state it was necessary to discontinue this service because they had to many complaints about the length of your contract when it does not run while on vacation???? I say this is nothing but a new cash cow. Can you imagine how many "Snowbirds " are affected by this. The Telus employee told me they have had many complaints but they are not going to change it. As I have just recently renewed with a 2 year contract I am really stuck. If I had been informed they were taking away this service I would have gone or a "pay as you go" option. As it is I am now paying more for my cell phone (which I cannot use at all) than I am for my land line. (the only reason I keep my landline is so I am assured of having the same number, which I have had for over 30 years) I cannot believe they would punch hundreds for a few complaints and I find it abhorring that they do not offer this sevice anymore. As soon as my contract runs out I am switching all my Telus services to another suplieer and I urge all "snowbirds" to do the same. Just another big Company grabbing pennies and dimes from people who have workied all their lives and can least afford it.
Shairry