I phoned telus internet services to switch providers after my three year contract was finished in June, My computer is on its last legs and so I saved up money to get a new computer and wanted to sign on with shaw .I explained my reasons and the representative I spoke to convinced me to go with telus for another three years and for my loyalty I would recieve a new lap top within a month, It is now the end of september and after numerous phone calls and complaints made by me and promises from various telus employees that its on its way I still have not recieved the lap top. This is some of the WORST business practice I have ever seen and I will be closing down any service I have with telus if I have not recieved this computer by October 1st.

On the 1st of June 2010, my Husband and I moved into a townhome with his parents to help care for his ailing Father, who had been recently diagnosed with cancer and was given 2 months to a year to live.

As his Father was a Telus costumer, we contacted Telus on his Father’s behalf and told them we had moved, and that in addition to the phone service he had with them, that we would require cable as well.

On the 18th of June, less than 3 weeks after we moved, my Husband’s father passed. As there was no longer any reason to continue to live in the townhome, my Husband called Telus to let them know that we no longer required their services as of the 1st of September 2010.

It was at this time, Telus informed us that it was written in our files that we had verbally agreed to a three year contract, and if we were to break the contract, we would have to pay $10 per month, for the remainder of the months. As we had just started this “contract”, it means the amount owning to cancel the services would be approximately $350.

There is absolutely no way my Husband, my Father in Law or myself would have agreed to such terms, given my Father-in-Law’s prognoses. As such, we asked Telus to provide proof of the verbal agreement. One representative told us that the call was never recorded, and another one told us that the call was deleted a month after it was made.

My Husband and I have spoken to Telus many times since to address this problem, and each time a representative gives us a different explanation as to when we supposedly agreed to the verbal contract.

One representative went as far to say that my Father in Law verbally agreed to the contract one week after he died! Another stated that he agreed to it in May, one month before we moved into the new home with them….

As Telus is completely unwavering in the situation, and since it’s their word versus ours, my Husband and I have no choice but to pay the cancellation fee as we don’t want to incur bad credit when the bill goes to collections if unpaid.

I honestly can’t believe the terrible situation Telus has put us in. I am going to continue to fight this battle, and inform everyone I can not to use Telus under any circumstances. Not only are they making false claims which they can’t support whatsoever, they are taking advantage of two people who are in the middle of grieving.

Telus called us from the following line, 604-310-2255

They called as following time to us,
2010-08-13 7:18pm
2010-08-16 8:47pm
2010-08-17 6:16pm
2010-08-19 3:12pm
2010-08-20 4:19pm
2010-08-21 2:25pm
2010-08-24 2:40pm
2010-08-25 12:18pm

My husband told them to stop calling us once, and they said okay. I told them once that the person they are looking for doesn't live here any more, they said they will stop calling. But they all LIE.

We left Telus about 4 years ago. Every year we have to go through Telus's spamming calls. There are so many times when we answered the call, they hanged up. Nice way to do the customer service.

And finally I called back the number asking them to stop. They said if you want us to stop calling you, you have to call 1 800-567-0000. Then the person there said that okay we will stop calling you in 31 days.

What???? I am not your customer, and you have rights to harass me for 31 more days. Is there any justice here in CANADA??

Today, I suppose to have the internet and TV install during 12:00 to 2:00pm. But until now which is 5:20 pm and no tech guys show up yet. The worst thing is I made a entire day off for nothing. What a day. Complaint to Telus customer service and the rep said 'It's just running late for couple of hours and have a good day'. What a great rep and customer service! Maybe I should never transfer my service to Telus.

March 3/2010 I decided I had had enough of the Telus internet service as it was constantly disconnecting. I knew there was cancellation charges and these I gladly paid just to be rid of the sub standard provider. I thought I had made all payments and was "free". Then in late June I received a demand letter from NCO collection services.First I called Telus to get details of the collection agencies $271.00 demand. Telus said they could not give me the customer details asit was now in the collection agencies hands. I phoned the Collection agency, was advised that as a pensioner I did not have the right to make partial payment until I could find out what had happened, they demanded full payment now or my credit score would be adversely affected. So I paid the entire amount. Now I had a ref # to give to Telus so they started to answer my request for details. Apparently they claimed they had no record of my returning the cable modem box. Then the girl meekly asked" Do you have your postal receipt showing you returned the box so I can look it up??" Yes I did have it, and now they said I would be credited for the $199.00 charge, but it was up to me to now go back to the collection agency to work out a new balance owing, it was out of Telus's hands and Telus did not know how much the rude Collection agency had charged for there part in this, I the customer must now "negotiate with the collection service" to get a refund!!! Never ever Telus !!!