recently i have made a decision to ditch telus and sign up with Shaw because of poor customer service telus provides. So i had everything setup to port my home phone to shaw from telus on the May 11th but today (may 4th) my home phone service got cancelled. Early morning i called telus and they said cancelled phone numbers cannot be restored. I said i wanted to talk to someone else because things didn't make any sense so the person transfers me over to the service repair department. They told me it will take about an hour for them to restore my service. 5 hours later, my phone still didn't work. Called telus again and this person tells me that my phone service cannot be restored because my number is scheduled to be ported out to shaw a week later. After hearing that i went nuts and the phone got disconnected... big surprise...
I called back and of course a different person picks up and tells me a different story about how their "tech" is working to restore the number and what not and it will take another 3~4 hours. I've had this phone number for 15+ years and if these idiots in their so called helpdesk is telling me it cannot be salvaged because they made the mistake of cancelling the service. i have been with telus for over 5 years and this kind of BS is what made me switch to shaw... When I told them i was going to switch to shaw they started offering me better price with faster internet speed...I asked them why Im only being offerred something better as soon as i tell them that im going to switch and that i've had no offers in the last 5 years. Their answer was "we JUST upgraded the circuit in your area recently"...and I live in west side vancouver where my cousin had 15mbps months ago from telus... I was paying $45 for 3.0mbps connection which is a rip off in this day and age...and they offered me 15mbps which i told them i didn't want because telus has done nothing for me to stay with them. I'd rather go to shaw where i will only be getting 7.5mbps but I won't be with telus anymore... As of may 11th, i will be ending a looooong business relationship i had with telus switching all my home services to shaw (home phone + internet). And i swear telus isn't getting a penny out of my pocket for the rest of my life

We are trying to contact customer service at Telus. We are being asked that some will get back, we tried several times but no one has called.
We want to disconnet Telus TV service and go to another provider who is charging less and giving us more chanels. We are unable to
do so as no one calling us.


BG

I switched to Prepaid from a monthly plan with Telus. They told me I had to buy the 'prepaid kit' and could not keep my old number. After it was too late I found out they flat out lied to me in order to get commission. I could have kept my old number, but if they just do a transfer, they don't get commission, whereas if they do a new connection they do get commission. The knowledgeable woman I talked to on the Telus hotline told me this (it's called a DiRe - Disconnect/Reconnect). I think it's a sign of poor integrity when a company gives customers misinformation to benefit themselves at the expense of their own customers. Otherwise I have been happy with Telus but want to get the word out so it doesn't happen to another unsuspecting customer!

my wife after being signed up with a telus phone for three years heard of the telus laptop giveaway so she signed into an internet contract expecting to get a computer. nothing came so two months later we asked about the deal. now they refuesed her the computer saying she didnot ask for it. ever since she signed up its been a fight with them overbilling us every month! last month they overbilled us 120.00 wich we refuesed to pay so they cut the service.now we won that battle again so were back with service, so they sent us a bill for 50.00 reconnection fees when it was there fault we were disconnected in the first place. in our town they have had the monopoly over the phones so they think they can keep getting away with ripping us hard working people off!!! last weak i heard of majic jack and really cant wait to give it a try.if its as good as they say we will drop these corperate pigs... just another telus victim...

I have had the absolute worst service from Telus - and not matter how rationally and calmly I explain this to the Telus customer care, they just dont care. I have to hold for 20, 30, 40 min each time I call.

They disconnected my internet for no apparent reason, and then tried to tell me I should upgrade to business internet to ensure that I receive uninterupted service (and even then, it's not guaranteed, just more expensive). Then they tell me it will be reactivated, which it isnt, and I go back and forth with clueless service agents ... in 3 days, I've spent 4 hours either on hold or reexplaining my situation to them.

They claim a manager will call me back, which s/he never does ... argh.

They've charged my cel phone with long distance and roaming charges I never incurred. And then the agent tried to tell me that if someone from out of town calls me (while I'm still at home), I will incur roaming charges. It took 3 months for them to credit me the wrongful charges.

No wonder they need to force people into contracts. That's the only reason customers stick around as long as they do.

All in all, as someone who has been a Telus customer for 15 years, I am leaving. I am paying the cancellation fees. It's worth it to be rid of this horrible company.

Whatever you do, DO NOT GO WITH TELUS.