My friends told me not to sign up with TELUS. I should've listened to them. Many of my friends have experienced poor quality service from TELUS. I came to believe that this company should try really hard to improve their customer service quality in order to be able to compete with other competent company.

They booked an appointment to instal my TV on Friday and did not want to tell me what time they would be able to come. The technician finally called and said he was going to be late when he was already late. It was after office hour, and I had waited the whole day for them to come.

This is very unprofessional. Too bad I already signed up with this very incompetent company. Otherwise, I would be more than thrilled to switch to other competent companies such as SHAW!

I hope somebody from TELUS will read this complaint.

I want to purchase a new i phone and keep my old phone but asigne my old phone number to my new phone .They say they cant do this .I think they can but it takes to much time to do it and they dont want to.I am very disapointed and I am going to switch to a new servise provider.They are loosing out on my money and I think this is very poor busines desision.

Telus charged me recursively for service I did not use ("My email"), pretexting I did not cancelled my subscription to that service. If I do accept a part of the responsibility due to the fact that in the first time I did subscribe to that service, I would have like to be able to unsubscribe from the service without resorting to call the technical support as there was no "cancel my subscription" option available on the phone or on the "myTelus" website. It does not seem fair practice to charge for services you do not use if you don't have the possibility to cancel subscription for such services. Without a cancellation option, I believe it is normal for a customer to assume he will not be charged for a service that does not show up in the account details as an added service or function (the charging only appears in the "Data transmission" summary under an obscure "Java download" name.
I also was very disappointed with the customer service phoneline as their vocal menu never offers the possibility to talk to a representative, letting you browse back and forth through the menus until you blindingly dial '0'. I am still angry at the low quality service I have been through today.

I have been a customer with telus for 5 years and dropped calls have always been an issue where i live. my first phone died while i was in the middle of my contract and was forced to buy another phone and extend the contract. Since then dropped calls have become so frequent at home it has been affecting my personal and business affairs. I understand frequent dropped calls is a valid arguement for cancelling my cell phone contract without paying an insanely high fee. The fact of the matter is i am paying for a service that i am not receiving and I believe this is an unethical business practice.

My attempt for resolution with the company has resulted in phone swapping to 45 minute conversations with technical support and rebooting the phone. Also my calls have been dropped during these resolution sessions with telus which means I had to call back and explain my situation again from the beginning hoping that i can get through the conversation without it being dropped. Finally I was told by technical support it was the foundation in my house that was the cause of my dropped calls. After i explained to him my wife and my friends who are with different cell phone companies never experience dropped calls, he admitted that their signal is not as strong where I am and that it was not their problem. At this point I asked to be released from my contract where I was told there a $560 fee have to be paid. Its my understanding that there is a ceiling when it comes to a buy out fee of $400. I brought this to his attention and he disagreed. Im not sure if this ceiling exists. I've heard rumours but couldn't confirm it due to my lack of a law degree.

The bottom line is I want out of my contract with Telus. This is a breach of contract on their part. Im doing my part by paying for their service yet Telus has failed to perform their duties of providing me with a service. Im sure they provide service to others that have no problem with their network. Unfortunately I am not one of those people and I should not be penalized for wanting out of this contract. I just want to have a conversation without my calls being dropped, thats all. This has been a negative effect on my personal and business life and have produced many stressful moments. I just want out.

I live in the country and only have dial-up service. I was informed I could buy a stick from Telus that would give me high-speed. I was told they offered 30 free-trial period. I signed their 2 year contract on the understanding I could cancel if I couldn't get connected. I purchased the stick from Telus, Carleton Place on July 10. I could not connect to high-speed. I had my son come to my house and connect it. He could not get it to work either. I went back to Telus on July 24 and told them that I could not connect to high speed. The clerk suggested I buy an antenna that would boost the signal for $50. I purchased the antenna and it still would not connect. I took everything back to Telus on August 10, and was told I could not cancel the contract because I had not contacted a technician to help with the problem and I was also one day late. I was given a number to call for a technician and told to come back the next day and my money would be refunded. I called the technician who assured me I could not get high speed and gave me a number to take to the store to tell them what the problem was. The clerk called telus to deactivate my account and they refused. Telus said I should have cancelled within 14 days. I was refunded the $50. for the antenna but was not refunded the price of the telus stick nor was the merchandise returned to me. They said they had to keep it.
Why should I pay for two years for something that by their own admission doesn't work? Also, no where in my contract does it say I had to cancel within 14 days nor that I hafd to contact a technician before I could cance.