i used to have a cell phone and its ph # WAS 2502300943, i have not had my phone connected for at least 2 yrs now, and i have received many, many text messages each and everytime telus gives the phone number out i used to have. which is stated above. i have phoned them a many time, plus inconvenienced their new customers by having to call and tell them, what is going on. and now tonight the same thing happened again. omg this time it was drug dealers. and i have to call the number, (instructed by a telus operator). i dont think so . something has to be done. well the rcmp now have my phone and they are not impressed with my story either. so something had better be done about this, but quick. !!!

So when I got my Telus cell phone 3 years ago it came with a 3 month free radio program that had some radio stations play on my phone. I asked if when the 3 months were over that the service would stop as I did not want to pay for this useless feature. I was told that it would not be activated after the 3 month trial period had ran out. Now I was moving around a lot at the time and told Telus not to send me bills in the mail because I would just check my balance by calling the customer service line. I recently got a permanent residence and received my first paper bill in almost 3 years and to my horror I have been paying $15 per month all this time for this radio feature that I erased from my phone over 2 years ago! Of course there's nothing they will do about this so I am getting a Kudo phone. Damn these criminals to hell!

My problems with TELUS High Speed Internet started right from the day I signed up. First, they had to call me back because they didn't get all the information they needed. Next, they took a month to even send the gateway to me.

Everything went reasonably well until Summer 2007 when I had been laid off and fell behind on payments. The line had been suspended, but when I did pay them off, it took almost a month to reconnect the line, and the agents at one point told me they may need to send a truck out to either my home or to the node to troubleshoot. This was too much.

I escalated to Executive Customer Relations, where the agent was extremely courteous and got the connection active within a couple days and gave a free month of service to make up for the month I was disconnected and had paid for.

I later made another call, this time to retention, because I was going to be moving outside of their service area. They agreed to waive the cancellation fee, given there was no way that I would be able to take the service up when I moved anyway.

At one point the modem I had received randomly power cycle itself (so basically self-reboot). They got the new modem to me almost the very next day and I returned the one I had, no charges to the account. Same when the second went on the fritz. When the third started acting up, they sent me a fourth and I had forgotten to send the third back. They did charge for this, but I was told that the charge would be reversed if I sent it in as soon as possible. I ended up sending it and the fourth back at the same time and now about a year later, I still haven't been able to get them to reverse the charge, with people stating that they need the tracking number, a requirement that was never there when I returned the first two gateways.

I then went to the Better Business Bureau, where TELUS showed me, as they had a couple times in the past that stonewalling seems to be the tactic of choice in their customer care departments, both regular and Executive Customer Relations. Not only did they refuse to action something that should have been done nearly a year ago, they tried saying that they should add the ECF, flying in the face of the deal made with retention.

TELUS has made it poignantly clear that they would rather look out for the almighty dollar than for customers repeatedly given misleading information, repeatedly stonewalled when issues arose and being told that the Retention offer that was given would be revoked after the fact, showing a further disregard for customer satisfaction. On top of that, it would appear that this is universal across TELUS' different services.

Outrageous. Telus have rounded up the bills by one cent accross their customer base, thats a huge amount. I asked if they would round my bill down if it was one cent over dollar or one cent over a whole numebr such as 50 pr 60 cents etc. They said no. They then said they had been instructed to do it by the federal tax agency !
I then wanted to cancel my internet services as I knew my lock in period had expired, guess what ?? The deadline had been extended to 3 YEARS. I know for a fact that I never agree to anything with terms this long and yet they just said I had.
So now I have to trump up $120 to get out of the service!!! This is outrageous, I feel so disempowered, I wish I could find out if others have had this experience and get compensation for the stress and time spent trying to sort this out. Any advice?????

I would like to complain that my cell phone bill is getting more and more expensive. There are errors on my bill (extra added minutes) and I think that technology should become more affordable rather with time.