I bought a Honda from Tempe Honda 4/11/2010..they could only give me one key because they could not find the second one and promised to send it to me when they found it...I have been trying to get the second key since then...I contacted the sales person Cindy and spoke to her about it at least three times...I also left her numerous messages about it...she said she was ordering me a key each time twice...I never got it...I took the car in sometime in sometime in Sept or Oct and asked the service rep about it...he got Cindy and she again said she would order the key...still no key...today I took my car in for service and asked if I could get the second key...Cindy was there and brought Terry Longenecker (the Customer Relations Director Director) to talk to me...he asked me why they had not heard anything about my not getting the second key since April 2010. I told him they had...he then said the key was $130 and they would have to eat the cost and asked me to "split the difference with them" saying that people frequently tried to rip them off...they came in claiming to have only gotten only one key when they really got two and lost one...he would then check the record and see that they had signed for two"...I asked him if he had checked my record and saw that I only signed for one!...he said yes but that I should help him out here and "split the difference."...I told him no way, I paid for two and he owed me a key...he finally said okay and I got my key...After talking to Terry Longenecker and being accused of trying to get another key because I lost one, if he is the CRD for Tempe Honda they won't have many loyal repeat customers...I have never been treated so shabilly...Steve & I have been loyal Tempe Honda customers for many years...we have bought 2 Hondas from them and have always had our Hondas (3) serviced there...BUT NO MORE AS OF TODAY!...AND I WILL NOT RECOMMEND THESE PEOPLE TO ANYONE, ANYMORE.