On October 23, 2009 Richard Bautista owner of Ten Ton Forklift and Truck Repair picked up my 2000 Ford F-350 truck to diagnose a problem with the transfer case that Bautista had replaced two years prior. I told him I was having difficulty shifting into 4 wheel drive. Bautista first indicated that it could be from "lack of use that it is not going into gear." Than he said, that "the transfer case uses oil and it could be my fault for not checking the level of the oil in the transfer case." I spoke to Ford about these statements and both of them are not true. Lack of use will not cause the transfer case to lock up nor does the transfer case use oil as Bautista indicated. The service interval is 60, 000 miles to change the transfer case oil. It does not say to inspect the level of it since it does not burn oil as Bautista falsely stated.

Bautista called me and told me that the transfer case was burned up and had to be replaced again and gave me a verbal quote of $1300 on the phone + labor. I agreed to this price. I was never given an invoice to sign prior to the work being commenced nor was I called about his inflated invoice of $3956.00 until he called and said the truck was ready to be dropped off. I reminded Bautista Via voicemail on his cell the phone the conversation we had where he quoted $1300 for the transfer case.

I never agreed to $3956. He is in violation of several NV laws. I will pay $1300+ labor charges as previously agreed via phone.

Bautista called me back and left a nasty message insisting that he be paid in cash or he will not release my truck! I am going to file a complaint with the BBB and State Attorney General for automobile repair fraud. Meanwhile, Bautista is holding my truck hostage!

Beware of this guy! I live two houses down from this guy also! If he does this to neighbors I cant imagine what he does to strangers!