Terasen Gas
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Category: Home & Garden
Contact Information
Vancouver, British Columbia, Canada
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Terasen Gas Reviews
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concerned citizen 2
February 15, 2011
Cutting off gas without warning
With no notice Terasen Gas cut off our family's gas for a missed payment and then demanded that we pay an excessive reconnection fee and a $500 deposit, after we had been good customers for over seven years. This is very surprising and dissappointing behaviour for a company with a monoploy on an essential service. I have submitted complaints to the Better Business Bureau and the BC Utility Commission. If there was another option for a natural gas provider I would switch companies in a heart beat.
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PGYC
December 26, 2010
Gas Disconnection and Recconection Fee's and Deposit
highly unethical company, disconnects service without warning with amounts as little as $75
then charges over $100 to reconnect service even more outside business hours, they then rob you of a security deposit of $400. and this in winter? people can die...seniors can be hurt.
any company that needs to make money in this manner is highlly unethical at best. heat and hot water are a right, if this happens to you complain to your govt for more regualtion on this utility.
I have called them numerous times and was told it was too bad, I should be on equal payments, I should do this or that.
No company has the right to hold people at ransom for a essential service.
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Mirando
December 20, 2010
Scam
My grandfather who is 92 had his gas cut off by this company for being 12 days overdue on a $133 bill.
Terasen Gas cut his service with no warning or even a knock at the door in winter!! he had no heat or water for 16 days!
They did this so they could collect a $100 reconnection fee and a $400 security deposit.
Absolutely shameful conduct from a low class organization that treats the elderly and seniors like dirt.
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