This is a recent email I sent to Terminix -

I am disappointed that during this past year no progress has been made in eliminating or abating the termite infestion in my house. Seeing more swarming termites than last year brought me to the conclusion that the inspector did not thoroughly inspect the areas of infestion which my husband and I discovered on our own centralized in the basement walls and baseboards.

When the inspector Benny White made his initial diagnosis last year in 2006, he determined that the infestion was in the basement ceiling joists and set up a program for those plastic baits on the outside of the house - which proved to be a failure because they haven't made a dent in the problem.

The inspector told us that we must address specific issues on the Survey of Conditions Report which we did - we eliminated 90% of all vegetation growing on the premises, we removed all the mulch from planted beds next to house, we put in new gutters and extended the downspouts. And now we have ripped out most of our basement walls.

During the term of my contract, I have on repeated occasions called the Glenview Terminix to request the technician come INSIE our house to spray the problem areas orignally infested when the visual inspection was done last year. During the winter months, no one came out to provide any services whatsoever - both inside OR out.

When I made appointments to have the technician come out, he did not report on the planned days and came out on other days when I either was not here or came out and didn't bother to ring our bell to enter the house. At one time a neighbor spoke with the technician and told us about it after the technician left.

You recently sent me an invoice to renew my service, after knowing I was not completely satisfied with the service during this contract period and have expressed this more than once to the corporate office and to the local office in Glenview, IL. What I need to know is what resolution Terminix has in mind to satisfactorily meet the terms of this contract which I am confident Terminix has not been totally forthcoming about and I suspect was only a vehicle for Terminix to make more money for as little work as possible.

After some research, I believe that Terminix did not use the best possible methods to attempt to eliminate the termite infestion and their lack of urgency and service contributed to the accelerated infestion and my husband and I are left on our own to spend more money trying to resolve this ourselves. Money we wouldn't have had to spend if the Terminix technician would have come out and into our house to treat it when I had called and requested interior treatment.

Again, I am deeply disappointed that profits mean more to Terminix than solving my termite problems. My life and equity are in this home and I am angry knowing that Terminix did not share my concerns or heed my requests.

I cannot at this time recommend Terminix as a company one would want to do business with and am fortunate that I know many people with whom to share this story so that they do not make the same mistake I made.

Deborah and Lester Jedynak
Chicago IL 60639