Sir/Madam

This may sound like a simple matter, but it is extremely irritating to me as a regular Tesco customer (I shop probably twice a week for a family of 4). Can someone tell me why Tesco keep changing the way they place their products around on the shelves. Some shopping guru has obviously told them that, psychologically, we shoppers actually like being made to hunt for the fruit and veg - that it is actually good for us to have to dig out the apples that have happily been displayed against the wall for the last 2 years, and have now been positioned in the middle of the 3rd isle. The reality is FAR from the truth - and you only need to ask the other bewildered shoppers on the day/week this change has taken place (and it happens irritatingly frequently).

The majority of us are actually comfortable with our routines, and when faced with a quick dash and run with items required for the next few evenings supper, are intensely irritated with having to hunt, hunter-gatherer style, for our items. Unlike our Tesco shopping psychologist, I actually prefer not living in the stone age of hunting for food. I actually LIKE being able to know exactly where to find items and that I can therefore shop it in a specific amount of time. I do not like shopping on the internet, so please don't offer this as a solution!

Please can someone pass this on to Tesco (and every other store for that matter) not to do it - and pass the message on to the shopping psychologist too!!! STOP CHANGING THE STORES AROUND!!!

Yours faithfully
Sophie Mills

to who this may concern i went to do my shopping .i got to the counter and tried to use my milk token then i get told i couldnt use them and then i just got nothut abuse of one of the staff i really needed to use my milk tokes as i needed to get some electrick now i carnt do iam now going to look at legal advice and also go and see a laywer as well as it is not this first time that this has happend .iam decusted the the manerger did not do nothing iam very upset have no elc now what do i do lynsey barton my email is [email protected]

After going through a total saga with Tesco's, over the last 6 months, I HAVE A WORD OF WARNING TO FELLOW DRIVERS OUT THERE! if you value your sanity please stay away from this organisation. As a result of their 'PERSISTANT HARRASSMENT OF ME', which has taken me to the point of near 'Suicide' and has resulted in me having to seek counselling for severe depression and loss of work. Even though I had gone right to the top, to Sir Terry Leahy it got me nowhere, and they still maintain they did nothing wrong. Their Chief Executives Office in Edinburgh is staffed by people who tell lies, and the same can be said for their Liverpool office. Also I have found out that the organisation which is masquarading as Tesco' Motor Insurance is actually called 'UK ASSISTANCE!!!'

To make matters worse they offered £100 IN COMPENSATION, and then said smugly you can always go to the Financial Ombudsman Service, knowing full well that's a waste of time.

If there is anyone from BBC Watchdog, reading this can you please investigate this company on your programme!!!

I used to go tesco shopping about 2-3 times a week, but now it is barely once a month for the following reason. I went to the local tesco branch tonight and the same thing happened again. When I had finished having my shopping scanned by the cashier, I wait now to see if they actually will tell me how much my shopping has come to, finally he told me after I had just stood there. This happens all the time, don't matter what time of day you go. It's impolite to say the least, and for the benefit to those customers who may be partially sighted. I have complained to the customer services desk and they don't seem to care, all they say is it's down to the trainers, well, isn't that what their jobs are - to train. It's 2/10 cashiers will tell you how much you have spent in their glorious store, but the other 8 usually sit there and smile, well, a smile honey ain't gonna tell me how much I have spent in this glorious(not) store. I am so glad I do not go there much now, they are plain impolite, I used to work in retail and we were trained to notify customers of total payment due. I am totally disgusted with the service Tesco provides.

Hi my name is David Hines.

I am a loyal customer to tescos at the beggers bush sutton coldfield where i do my shopping on a regular basis.

Today monday the 8th June about 16.45 approx i went to grab a few things i needed this included petrol for today as i would do my weekly shopping tomorrow Tuesday 9th June for the week.

I grabed a basket and had a walk around, before long i had what i needed (pork-chops and a tin of mushy peas).
I made my way to the last 10 items or less counter near to the main doors and joined a small cue, as i did the lady behind the counter said "can you do me a favour and tell the next person who joins the cue we are closed" i noded in agreement but was a little concerned with this request after all, I'm not a member of staff.
She then said to me "actually can you put the bar across for me"
I looked around but couldn't see anything, she pointed behind me and said "that bar behind you"
I went over and tried to pull it across but couldn't do it, i nodded to myself and just carried on waiting in the cue, but told her that i couldn't pull it across, she then said just pull the middle up, i tried again but couldn't do it. by this point i was getting a little embarrassed.
The lady behind the next till down behind her turned around and said (with a funny look on her face) dont worry...ill do it.
I started to feel more and more embarrassed, then the shopper in front of me walked over to the bar and pulled it up straight away, she told me how it was done and i said to her...well done.
There was a look on the till Lady's face i couldn't work out?

I paid for my groceries and left the store humiliated.

Reading this you may not think it is much but if you were there it would of been obvious to you how embarrassing it was for me, and humiliating it would of been.

Customer care?
This brings a whole new light on the subject. Its one thing not serving people in a professional manner but trying to get the customer to help you in your job and if the customer cant do it, they end up feeling humiliated and embarrassed.

I know its only one person its happened to but if its not, and this sort of thing is happening every day, it doesn't bare thinking, about especially in this current climate.

Ive spent allot of my hard earned money in that branch but i will not be going back there again because of this incident.
If what you read doesn't seem that bad to you does the fact that branch in beggers bush sutton colfield has lost a valid customer for ever?

I'm not the sort of person to complain unless i feel that i need some sort of explanation as to why i had to go through this.
I have worked in customer care myself for about six years in a well know holiday resort so i know the value of customer care and the impact it can have on customers or guests.

Thanks for your time

I hope to here from you soon, or maybe the branch manager (not by phone) with an explanation as to why this was aloud to happen to me.

Thanks

Kind Regards

David Hines