TPS has acknowledged receipt of the returned software and
documentation. Customer Service has said refunds
are usually processed in 24 hours and says they escalated with
the accounting group but I still have not received my
refund. I have exchanged multiple emails with them
regarding the status of the refund over the past couple months
but all I get is promises that they will follow up, that it
should be paid soon, that they are sorry it is taking so long,
basically a long list of excuses but nothing is ever done. At this point it appears I will be out the $199.95.

Received phone call from TPS, advertising that they have the Test Prep materials on sale, and claimed that they knew my phone number because my daughter had taken the PSAT Exam. First they asked for my credit card or debit card number, but I didn't give it to them. So the woman on the phone told me that they can take electronic checks on their website. I did the eCheck under her instructions on their website at https://www.testprepservices.org/

I purchased a gold package for a total of $184.90; my online record of my bank transactions shows that TPS has received my payment 2 days later. The woman on the phone told me that I have 30 period and may return the materials for any reason and get a FULL refund. DID NOT MENTION THE $20 RESTOCKING FEE AND 14.95 SHIPPING FEE THAT THEY DO DON'T RETURN.

After the mail arrived, I was disappointed that it was not the newest edition (the thing is only worth about 30 dollars elsewhere) and thus immediately contacted TPS for refund. It took me 3-4 e-mails until I got a response. THEIR PHONE NUMBER NEVER WORKS (always says the voice mail is full). It was then that I was informed about the shipping fee and 20 dollar restocking fee, EVEN THOUGH NONE OF THE PACKAGE WAS OPENED. So my correct refund should be 184.90 minus 14.95 and 20 equals $149.95

However, they only refunded me $35.92 THEY CLAIMED THAT THEY THEY ONLY RECEIVED $35.92 FROM ME IN THE FIRST PLACE. I e-mailed COUNTLESS times, showing them the receipt that they gave me and my bank transaction record several times. They still denied the fact I paid them $184.90

The funny part is, if I only paid them 35.92, why would they send their products to me in the first place? Yes, I even asked them this question through e-mails, so they told me that it was sent by mistake. Nice try, TPS. Even a three-years-old would not fall for that lame excuse. (also, since I did an Electronic Check on their own website, its not like I can choose the amount to pay, the payment due is set in stone, which was 184.90)

I knew they were trying to defraud me. So I reported them on Federal Bureau of Investigation - Internet Fraud at http://www.fbi.gov/majcases/fraud/internetschemes.htm; as soon as my complaint was accepted by the IC3, TPS e-mailed me saying that they refunded me the remaining amount of $114.03, but still denied the fact that I paid $184.90, even though I have showed them every evidences. (they said something like:"sir, we went ahead and refunded you, even though we have no evidence on our end")

No money came into my account 3 days later, so I contacted them again. This time TPS told me that MY OWN BANK REJECTED THEIR REFUND, and asked me to contact my bank. So I called my bank and the bank assured me that since TPS has already withdrew ($184.90) and deposited ($35.92) to my checking account, my bank would NEVER reject their refund.

Again, TPS tried to defraud me. Outraged, I e-mailed another 5 or 6 e-mails asking them to show some honesty and correct their business attitude. They told me that the only way they can refund is if they can talk to my bank with me on the phone. I guess they tried to create as much trouble as they can to stop me from requesting my refund.

So I called my bank and asked my bank agent to get on a 3-way with TPS. After the 3-way was on, TPS even said to my bank agent that its bank service shows that I paid only $35.92, so MY BANK AGENT ASSURED TPS THAT THEIR COMPANY HAD TAKEN $184.90 OUT OF MY ACCOUNT.

After that, TPS went on saying that they are really frustrated because my bank rejected their refund, so my bank agent told them that would never happened because TPS has already done transactions with my checking account.

At last, TPS said their newest refund attempt is being reviewed and if it does not go through, they will hand-write a check and mail it to me. So 3 days later, my bank account received the rest of the refund of $114.03. The whole process took over a MONTH (and yes, even though they tried to respond slowly and give me troubles so I am out of the 30 day trial period, I still managed to get my money back). If I did not do all the work that I did, my monetary loss would have been $114.03. Even though I did get back the money, TPS has wasted me a lot of energy and precious time.

TPS is a FRAUD!! They have no honesty or integrity that a proper business has. I had to chase after them for the rightful refund that I deserved.

The few attachments show the return policy that TPS posted on their website; my purchase receipt that TPS gave me; and a screen shot of my transactions with TPS. The last screen shot show the final refund of 114.03 Every piece of evidence shows that TPS tried to defraud me and shows how long it took for them to finally refund the correct amount.

If you are unfortunately defrauded by them, DON'T GIVE IN!! Try everything out there to get your money back, I successfully got my rightful refund, you can too. Just remember, their lies don't stand a chance, because you got all the reasons and evidences!


Again, TPS IS A FRAUD. DO NOT BUY FROM THEM!

I too have the same problem - I was told I would have 30 days to evaluate product and could return for any reason and receive a full refund less $14.95 for delivery. NO mention was made about any restocking fee. Our son, as senior, has decided he is not going to retake the ACT test and therefore we do not need this product, I am within the 30 day time limit and have sent two emails and left 2 telephone messages, but had no response whatsoever. I have now contacted my credit card company to file a dispute and have found out that it is a Paypal transaction so I am contacting Paypal to file dispute ... BEWARE!