On July 23, 2009 I went to Xpress Lube at the aforementioned address and instructed the technicians there to change the oil in my car. I specifically asked for synthetic oil to be used. I then went to get some lunch and the gentleman I talked to told me that it would be done in 30 minutes. Upon my return I paid for the service and left. My boyfriend, who is a mechanic has just returned from South Dakota and upon checking my car...he asked me why I switched from synthetic to conventional oil...I told him that I didn't switch. He informed me that there was conventional oil in my car and he could tell because synthetic oil doesn't have a burnt smell to it...or a breakdown in viscosity. I contacted the Xpress lube and they are telling me that there is no way that they accidently put the wrong oil in my car. He also said that they are "expert" mechanics and that they had a number of years of experience between them...the person I spoke to basically said to me "well, what do you expect us to do about it?" At this point it became clear that they have no intention of making this situation right. He told me to bring to car back to their location for them to look at... I live in New Jersey and it will be 2-3 weeks before I will be able to do that, with no guarantee that if I make the trip they will do anything for me.

In addition, they damaged my oil pan and the oil pan drain plug is completely stripped. My boyfriend said they must have used an impact wrench to remove it. Its on so tight that I will have to take it to the dealership to have the plug removed and replaced.

They eventually wrote back to tell me that they had a video of my car oil being changed and that the video shows the technician putting synthetic oil in my car. The problem is that I should see the video...he could be saying anything to cover himself.

My car is a 1991 Pontiac Grand Am.

I had taken my car to xpress lube after i was told they had cross stripped my drain plug. My car was in perfect condition. I have a 5 speed manual transmission(NOTHING WAS WRONG EVERY GEAR WORKED) i know for a fact because i had just got off the freeway. Then one of their employee's drove my car into the service bay to check my drain plug, comes out my car, goes inside tells me that my car does not go into reverse. After my car was working perfectly. since Dec 18, 2008. I have not been able to drive my car due to their employee not driving my car right. Breaking something in my transmission that does not allow my car to engage in to Reverse nor 5th gear anymore. When i shift to 5th it down shifts to 3rd it feels like. When i shift to Reverse it pulls forward. PROBLEM TO BE SOLVED: I would like my car to be fixed, due to their employee ruining it. Also i have witness that was present the whole time.