I saw the vehicle online and called a sales rep. I spoke for aprox. 20 minutes on the phone about the vehicle and he stated if you’d like to purchase the car you can leave a $500.00 refundable deposit on the GX470 SUV. He mentioned he’d be happy to refund the fee if I had a 3rd party inspection and was not satisfied with the results and or if the dealer did not repair the problems on the report. I stated very well and gave the sales rep the credit card info.
A day later I had an inspector (6/10/2011) arrive and do an inspection. The inspector provided a report and I phoned the rep to explain what I required to be repaired for me to purchase the GX470. The rep stated no problem I’ll have all items repaired and have the GX ready for pickup at 2pm on 6/21/2011. I flew into the airport and arrived at the dealership at 2pm. I was greeted by the rep shortly after arrival and he stated the GX was not ready as one of the items left to be repaired was not complete. He stated it should be about another 20-30 min. I waited and after 3 hours at the dealership they stated it was ready but none of the other items were finished. I stated why was all the repairs not complete? The rep informed me the internal report stated they were complete and the service center misinformed him. I stated I am not purchasing the GX and stated I have been here all day and nothing has been done. He stated he understood and asked what I’d like to do. I stated I’d like to cancel this and have my deposit back. He agreed to this and stated he was so sorry and he’d get his manager. The manager arrived and spoke to me about options of still purchasing the GX. He stated he would cover my rental car I need to rent in order to have transportation and also have all the repairs complete. I told him that I do not feel good about this and that I’d like to just have a refund and the deal cancelled. He stated that is fine but if I change my mind that the GX would be ready for me the next day.
I then left the dealership in a rental car from Hertz and drove back to Dallas later that evening.
I was then called at 11:30 by the rep on 6/22 and stated the GX was ready for me to pick up. I stated to the rep I’m sorry but I told you and the manager that I was not purchasing the GX. He then stated hold on.. and transferred my call to the manager without telling me what was going on. I stated again to the manager that I would not be purchasing the GX and that I’d like a refund. He stated okay we will put the GX back on market and speak to this finance about a refund. I spoke to them they agreed to a full refund and then they issued me only a credit of $140.00

I was told by my company to find a good, used cargo van under $10k. I found one online at the TDA website, a 2006 Chevy Express with under 70, 000 miles. I was puzzled, as the salesman Rodney said I was required to put down a non-refundable $500 deposit. Apparently, if you don't like the car you want to see, they require you to pick something else, or they just keep the money! SCAM! Any rate, the van looked good, so he took my credit card info and said to come by around 4 so the van could be cleaned. I got there at 3:30 hoping it'd be done early. At 6PM they finally brought it around, and it was filthy! It had 4 dry-rotted tires, and one went flat on me during the test drive! The right turn signal was out and the cargo door didn't open. However mechanically the van was sound. I limped it back to the lot and told Rod it was a go if they repaired everything. I finished all the paperwork and Rod said they needed to order a part, the car would be ready by noon the next day. Having been burned by them before, I called at noon and guess what his reply was? "Van will be ready by 2, we are cleaning it" So, I roll in at 2:30. Between then and f'n 7PM, 3 people have come by to tell me the van is being cleaned. They finally bring it by at 7:30. I'm told to pull forward, so they can get me my paperwork. "Should't be more than 5 min" the guy said. Well I waited 5, and got outta there. As soon as I hit the highway, it's obvious the van is way outta alignment. As of yesterday, one of the "new" tires is cracking, and I still haven't gotten my paperwork. The front dest girls act like you are interrupting their day. Elania or whatever her name is, never stopped texting on her phone, and got real annoyed when I had questions. STAY AWAY FROM THIS PLACE!. I know the van wasn't a high priced item, but this type of disrespect is disgusting.

I found a BMW on eBay that I was interested in, and called the number provided for the "buy it now" price. The salesman (Johnny) gave the price, and instructed me to call back with a card number to leave a $500 deposit. I called back, gave my info, and the gentleman I spoke to immediately removed the eBay posting. Before I authorized the transaction I asked what the bottom line, out the door price with TTL would be. I was told it was on another screen and it would take awhile to locate, to which I replied that would be fine, I'd wait... He gave me a price, which I was already told by Johnny. Johnny told my boyfriend the same price. After I authorized the $500 deposit charge, we received a call saying we owed a significantly higher amount than previously stated three times... I called back to speak with Johnny who immediately became defensive and rude and yelled over the phone. I told him I asked the "out the door" price and it was significantly lower. During that conversation, I told him I could not pay that higher amount and his reply was that he would NOT under any circumstances refund my deposit. He argued with me and said he could go back and listen to the recorded conversation and would return my call, and hung up on me. I have yet to receive a returned call. I immediately called my bank to stop payment. Luckily my bank quickly stopped the payment. These people were rude and defensive and extremely unprofessional.

Please, do NOT do business with these people. They're scam artists. I wish I had found this site before I dealt with them. I also found out they have a BBB score of "F."

Placed a bid on a vehicle at Texas Direct through ebay. The bid exceeded the reserve price the dealer had on the car. Got a notice from ebay the next day that my bid had been canceled. Called the dealership and they said someone came into their lot and offered them a better price than my bid. Ebay policy states that once a reserve is met on an auction, the vehicle is considered sold. Of course, the price might go up and it might go to another bidder, but the seller has essentially sold the vehicle once the reserve is met. Called the ebay and they were great to help me file a formal complaint against Texas Direct, not that I have any hope that it will do any good. Finally got hold of Jimmy Gloff at Texas Direct and he said they made it a policy to do that and that they weren't wrong in doing so. So be it. But beware of you think you have bought something from these cheats. They don't follow ebays terms of service and will screw over the auction bidder.

The facility at Texas Direct is very impressive, however you must make sure absolutely everything is perfect prior to leaving the facility. There is absolutely no chance of getting any issue resolved once you have left. My car was delivered without the DVD necessary to make the navigation system function, at the time I was promised they would mail it out to me the next week. Two months and several email messages and phone calls later, none of which they have returned, it is clear they never had any intention of fulfilling their obligation. They are the typical shady internet car dealer - anyone dealing with them should be cautious.