Texas direct auto advertises and holds auctions on ebay. The cars are also located in Houston Texas at a huge dealership. I saw a car on ebay and immediately contacted them. They said yes the car is available please come on in to have a look at it. I get there and then was told the car was at a remote location and wouldn't be available until later today. However I was asked to put a deposit down on the vehcile so that it would not be sold under me. I thought well it is very resonably priced and the pictures showed an immaculate vehicle. I asked if the pictures showed the true condition of the vehicle and was assured as such. So I put the money down. I did not receive a call that afternooon so I contacted them, the vehicle is not there and no one knows where it is. Next day I receive a call, "Your car is here they proclaimed." I hurried down after work and had to wait about 45 minutes for them to locate the vehicle and bring it for me to inspect and test drive. As it pulls up I said that cannot be it, the whole rear passenger side was sideswiped along a pole. My salesman said there you go. I immediately point it out. Upon further inspection every single body panel has multiple areas of damage, all very visible. The fron bumper is a different shade of silver and the tailight has a hole and several cracks. I get inside and the glovebox is broken and appears to be painted black to match as the edges are all tan. The TPMS is lit and apparantly the rear tire is almost flat. I bring this up and they say "It's ok, just be careful." The vehicle drives ok, but it is very misrepresented. I ask for a refund of my deposit and they say adamantly NO! "Either purchase this or choose something else we have, oh and you have seven days to do so or you forfeit your deposit."

This is the biggest scam I have even seen. I will NEVER recommend them nor PURCHASE anything from them.

Texas Direct Auto is a great place to use a bunch of users. Test driving a car is there specialty. So go there test drive a handful of vehicles and get out. We drove three cars they were all extremely dirty and one smelled horrible. Every vehicle we saw had alot of miles for the price. I told the so called sales rep (Jason Anderson) I was just looking from the start. When we where done and ready to go he was shocked. He said I wasted his time and made him work to hard retrieving the cars. This guy worked with us for about 30mins. This guy was all smiles then turned on us in a blink of an eye. I you want to buy a nice vehicle at a good price go to a dealership don't waste your time with these con artist.
If you are an illegal alien or Obama lover these are your people. USE THEM DON'T LET THEM USE U.

After numerous searches online for vehicles, I narrowed it to an 07 Yukon Denali XL that I found on EBAY that was listed through Texas Direct. I called the listed agent (Jimmy Gloff) to inquire about the vehicle and how this process worked. I was told about the $500 deposit and since I wasn't going to use EBAY, that they would knock $500 off the price and that would cover the reserve price. I secured the vehicle by placing the deposit on my credit card. I was not able to get a visual on the vehicle since I live in Wyoming but I believed the pictures provided on line were sufficent. When I got to Texas Direct, the vehicle was in their shop. Jimmy Gloff told me that they were having a problem with the navigation system. After waiting some time, the vehicle arrived at their front door and Jimmy then told me that the Navigation Disc was bad and that he would have one shipped to me. After finally getting to inspect the vehicle, there was alot of interior scrapes and scratches that you were not able to pick out in the pictures. Figuring the money I that I saved, I could replace those pieces and still be money ahead. On my way back home, I overheated about 300 miles north of Houston. Come to find out later, the head gasket was leaking. GM warranty covered this problem. The cruise control also did not work. Not being from the area, I was not going to get on the Interstate to test this. I am glad that I purchased the extended warranty. Back to the original problem, the Nav system. After a couple of weeks, I contacted Jimmy Gloff about the Nav disc and he then told to go ahead and order my own disc and that Texas Direct would reimburse me. The disc did not solve my problem. I had the problem diagnosed and it turned out that the Nav/Stereo unit was bad and would have to be replaced. Jimmy Gloff told me that Pat Tucker, the service manager, would have to handle it. After many emails went un-answered, and after at least 10 phone calls and and finally get 1 returned, I was able to explain the situation and Pat told me to provide him the p/n of the unit and the cost of installation and he would take of it. This conversation finally took place on June 28th and I emailed Pat the info he had requested on June 29th. I have called and emailed since and have not received any contact back. Here it is, July 14th, almost 3 months after I purchased the The Yukon and the main problem I had when I left Texas Direct is still a problem today. What they may save you in money does not cover the lack of customer service provided. I anyone would still choose to purchase a vehicle from Texas Direct, I would highly recommend having everything done before you leave because after you leave, you are just another number in there 0-60 million quest!

Ok, enough is enough folks. I have been buying cars; luxury & sports cars from Texas Direct Auto now for over 2 years. Some I keep & some I ship overseas. Not one of them was in anything but the condition they represented it to be. If it had 50, 000 + miles, the price reflected that & I was asked if I wanted to purchase an extented service contract, which I did at least 1 of my purchases, being it was an Audi A6 w/40K miles on it. I was treated well each time, they are shipping these vehicles literally all over the world. I compared each auto I purchased to what else was out there in the market on cars.com, autotrader & a few other sites. Their prices were the lowest. Do you get it yet? You are paying for what you get! If it has potential issues, buy one under the factory warranty, if it is out of warranty, buy a warranty for it. OR WOULD YOU RATHER GO SIT IN A DEALERSHIP IN YOUR HOME TOWN & HAGGLE FOR 4 HOURS WITH SOME IDIOTS & END UP WITH A HIGHER PRICED VEHICLE? Buyer beware means do your homework then buy a car or truck or suv, not after you buy it. Grow up, wake up, quit whimpering. Their prices are lower for a reason. I asked for an inspection of each of my autos & got it. I guess this you alls 1st little excursion into the auto buying business outside of your sparsely populated home towns. Everything is negotiable in this world. If you feel like you got screwed, then go look in the mirror to see whose fault that was.
I will keep buying my autos from them. Why? Because I finished hight school & I know how to buy my cars.

I am not an unrealistic person, I realize buying a used car does not come with the assurance of a quality product that you get (or are supposed to get) with a new car. I open by saying this because I know some people expect the world when they make a purchase and regardless of what the item is, that is rarely the case. In this case the "item" was a 2006 Land Rover LR3.

I first was connected with Texas Direct Auto via a friend that told me they bought used vehicles, much like CarMax. (they give you a quote and will buy your car regardless of what you buy from them) At the time I was trying to unload my 2008 Dodge Ram 1500 and get a 4X4 instead. I made an appointment and went in to get a quote. While I was there, I browsed their inventory for something that would suite my needs for my next vehicle. Now while I was there, it was extremely crowded and I include this only as a description of my experience but not so much as a complaint. Although it is not my preference to be in an establishment that is overrun with patrons, you can't fault a business for its success and i took it as a positive sign at the time. After some time an employee called me to the front desk and produced my quote. All in all, i thought i was pretty fair and they were willing to give me an additional discount if i chose to buy something from them. As it turned out i did find a couple vehicles that i thought might work for my situation so i asked to speak with a sales person.

Lui was my salesman and overall he seemed like a quality guy. He walked the lot with my wife and i, showing us several vehicles that we had chosen. (No high pressure sales and an over-all pleasant guy) After a couple test drives we decided on a Land Rover LR3. After our decision was made, we did some negotiating and settled on a price. At that point we were handed off to Calvin for the financing portion of the purchase. Again, Calvin seemed like a good dude and our dealings with him were pleasant overall. Of course there was all sorts of paperwork including an "as is sale agreement" which although wasn’t my favorite, I understood it's function. We left that day with our new purchase and felt good about the whole situation.

Over the next week, as we got to "know" the Land Rover better, there were little issues that popped up but nothing beyond reason. (the windshield wipers needed to be replaced BADLY, the left turn signal was burned out, etc) Again, i chalked these things up to "buying a used car" and considered them "the cost of doing business" when it came to used vehicles. After this week was up, i received an email from Calvin (the finance guy) that simply said, "there was a problem with your paper work, we need you to come in and sign some additional forms". Obviously concerned, i called Calvin directly. After a little dancing around i come to find out that they had charged us the wrong price in the paper work... and what's worse (for them), they had charged us $3000 dollars TOO LITTLE!!! This put them in quite a pickle because legally, we had all signed all the right paperwork so if we so desired, my wife and i could just tell them to get bent and walk away a couple thousand dollars richer. Although slightly humorous, after some discussion my wife and i decided to do "the right thing" because, after all, we had verbally agreed to the higher price. We went in and over Calvin's many, MANY apologies, we signed the right paper work and were on our way.

Fast forward another week; the Land Rover is still meeting our expectations and the world is right. I am out of town on business and my wife is driving the car when suddenly the brake pad sensor lights up the dash. Again, at this point in the game i am still of the mindset that the brake pads are something that are going to be "used" on a used car and it's just bad luck that they would need to be replaced right after we bought the car. I have my wife take the car into a Midas brake shop to complete the repairs. After some inspection the mechanic comes back and informs my wife that the front brake pads do indeed need to be replaced... HOWEVER, the back brake pads are so far gone that the back breaks are totally non-fictional. It's beyond metal on metal; the rotors, pads and housing must all be replaced. Hoping against the worst, i have my wife take the car to a couple other shops to confirm; all agree, the total damage is around $1200!!

Now, this is no longer "the cost of doing business", this is a non-working key component of a motor vehicle. (like the wheels or engine). Hoping for a positive outcome, i take the itemized bill along with the three additional quotes to Texas Direct Auto and ask to speak with my sales person. I figured with our situation, ESPECIALLY given the fact that we came in and made right with the paperwork fiasco, certainly they would be reasonable about this small issue. After a short (but pleasant) talk with Lui, he passed me on to Pat Tucker, the customer satisfaction manager. (the fact that they have a "customer satisfaction MANAGER" should have been my first sign of trouble) At this point i am still pretty level headed about the whole thing, I explain to Pat what has happened and hand over the various paperwork i brought in. He informs me that he will take this information to the "powers that be" and will get back to me in a couple days.

A couple days later i receive a call from Pat; he says that "he really went to bat for me" but unfortunately they are a vehicle whole-saler and would not be able to compensate us on our claim". ... at this point, i lose it. I don't often curse but i let Pat have it pretty good. I'm not going to go into what was said but it was not pleasant. After my outburst and recount of our expericne, Pat tells me that he was unaware about our paperwork foul-up and he wished he would have known that before going into speak about our claim. This angers me even more and I "kindly" ask why it is that I would need to tell him every detail of my experience, shouldn't a HUGE foul-up like that be the first thing that comes to mind when he spoke with my sales person about my situation? (i assume he never spoke to my sales person but that's irrelevant at this point i suppose) Either way, he says now that he has this "new information" he would go back to the "powers-that-be" and see what he could do.

Today, i heard from Pat again; They have decided to pay for $280 of our $1200 repair cost. Obviously this doesn't please me but at this point I’m kind of over being mad. I am saddened by the fact that this didn't work out better. In my situation, from one week to the next LITERALLY the roles were reversed in regards to who had the upper hand financially. I could have very easily screwed Texas Direct Auto out of $3000 but decided not to because i knew it wasn't right. Less than a week later, Texas Direct Auto had the opportunity to screw me out of $1200 and fortunately they also decided not to take full advantage... instead they only screwed me out of $920.