Texas Power

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Category: Home & Garden

Contact Information
4025 Woodland Park Blvd Suite 410, Arlington, Texas, United States

Phone number: 1-888.860.4205
texaspoweronline.com

Texas Power Reviews

timmylee April 9, 2009

False advertising

My family had the same experience with Texas Power. I signed up after seeing their billboards all over town, and hearing good things on the radio.

We got locked in at 11. something per kwh, and almost immediately went up to 21 cents per kwh. My bill doubled, even more then my bills were with the previous utility provider prior to switching. I received a 500.00 monthly bill for a small duplex, prior to this, my highest bill ever was 350.00. They too
blamed on fuel costs going up (which was already at it’s highest when I signed up). The last time I checked, we do not burn fuel or to make electricity.

To make a long story short, we switched. I found the support at Texas Power to be frustrating, and un-helpful, they really don’t care about the customer. By the way, everyone is managers up there. Get tired of the idiot on the other end, and there is no one else to turn to. Oh, and don't pay late, you will receive a disconnect notice after your cut off date. Chances are, you will be in the dark when the notice arrives.

In short, I switched to Texas Power to save money, but ended up spending
more. BUYER BEWARE…..

August 30, 2008

FRAUD & Embezzlement

We were referred to this company through the christian radio station 99.3 KLTY so we thought is would be safe.

Several months went by at a rate of 11.9 Cents per KW so needless to say we were happy and seen no reason not to be. We went out of town for two weeks in July and expected our bill to be cheaper. When it arrived in the mail, much to our surprise our 11.9 cent rate jumped to 19 cents per KW and our bill was $100.00's more then the previous month despite the fact we had used HALF the electricity!

I called to inquire why and she stated it was because gas prices had increased..blah blah. Needless to say it takes approx. a month to switch companies so we had to ride it out another month before the change went into affect.

Bill number two comes in again almost $400.00's! for a mobile home! Tears streaming down my face, I didn't know what we were going to do. I still don't! To make matters worse we then received a notice the same day stating they had UNDER BILLED us for the last six months and that we were responsible for the 6 consecutive month BILLING error.

They stated that according to PUC rules and regulations they have the ability to bill you for any undercharged amount within a 6 month time frame which was exactly to the "T" what they were doing. They said in addition to the $400.00 bill for August we now owe them an additional $175.00's! for their billing error and that we have no rights but to pay!

BEWARE! BEWARE! BEWARE! is all I can say~

I called 4 times and was referred to the bill pay arrangement desk where I was forced to leave my name and number for a call back.

I am the mother of three young children and go to school full-time pre-med. My middle child has a rare genetic disorder. Needless to say at this point in our life we are extremely low income and don't know what's going to happen from here. WE may be low income but I am highly educated and I Will report them to every person I can to prevent this from happening to more innocent people!

I've filed with the Better B.B. and the P.U.C.

I called to request bill pay assistance which they claim to have for families experiencing severe financial hardships! They referred me to 211 and told to seek help from my community providers!

AGAIN BEWARE..and please pass the word!