Dear Sir/Maam, I used to patronize this restaurant quite frequently, I drive 45 minutes from home to get there, the food is great, best steaks around and the service has been good as well. About 2-3 months ago I was standing in the waiting area leaning against the wall between the front door and steak display. I moved a little, a friend I was with told me to step to the side, on the wall were the letters KKK carved into the wall. We were both appalled at this blatant display of vandalism in such and open area of the store. So I took my mobile phone and took a picture of it, and the flash was so bright that everyone in the area turned and looked. Mind you, this is at the front door about 4-5 feet from the hostest who looked as well. I assumed that once we left someone would come see why the picture was taken and it would be removed. I went back a few weeks ago and its still has not been been removed. The sad part, besides it being at the front door, directly in front of the hostest podium and busy waiting area, its directly beside a fire extinguisher. Which means one of two things, the fire extinquisher is not being and service or checked as required, or whoever does the inspecting agrees with this type of behavior and ignores it. At this point I had no choice but to voice my displeasure with this total disregard to this expression of intorlerance and though I hate to say it, racism . To me it equates to calling an African American the "N" word, or a homosexual the "F" word! I am a retired US Army combat veteran who just turned 41 last month and 90% disabled in defense of our way of life. I continue to serve this country as a civilian employee of the US goverment dispite my health issues. Is this what I and some of my brothers in arms gave all or part of our lives for? I would pray not. It might seem like I an overreacting to something apparently insignificant or small, but that small something has caused a lot of pain people and will continue unless we check it before it grows. This is honestly the first time I have ever written a formal complaint against any commercial establishment, but I like this place and feel it deserves better. Be it management or new workforce, but I do not want that to happen or for anyone to lose their job. I just want it brought to the managers' attention that he/she needs to be more diligent and pay more attention to detail in the daily supervision of their care. There are those of us that notice things and will not stand by idle and say nothing. Thank you for allowing me this forum to voice my opinion and hope it results in some kind of positive change,
Very Respectfully,
Dwayne Adams US Army, Retired "Still Serving"

I got a headache from the loud noise or people talking... their roofs are high and have no padding or sound absorption at all. I felt ill and could not escape the noise. On top of it I couldn't enjoy my food and I still had to pay for the bad experience.

we visited one of your roadhouses tonight for supper. Our waitress acted like we were bothering here when we asked for something ...Our order came after several other tables that ordered after us. The orders were mixed up the steaks were not done correctly. They took our steaks back and re -cooked them, but it took so long to get them back we weren't hungry any more...The manager was nice about everything, but this isn't the first time we have had bad service, bad food at one of your establishments. I feel you should know about this...

thank you Kathy Richards

I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th.

Understanding that we had a large group we used your call ahead option.
We called the restaurant at approximately 4:55 for a 6:00 pm arrival time.

We were told that we could experience an additional wait time when we arrived. We were ok with that. At approximately 6:30, our pager/name was called and the hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20.
We approached the hostess again wanting to know what the hold-up was.
We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the hostess that our group would split up in order to get us in. There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the hostess we would be split up why we were not seated but rather bound to the original table assignment.

We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.