I received Text Collect from my son tonight. He was just transferred from one prison to another facility, so I took the call thinking something may be wrong. The reception was so bad that everything he said was so garbled I had to ask him to repeat everything and could still not understand what he was saying, just a word here and there. The whole conversation was about the reception instead of the important stuff we needed to discuss. I finally told him to write me with the infomation we needed to discuss. This was a total waste of money and certainly a scam at $9.99 per call. I called the number they gave for help and all I got was a machine to leave a message, which I doubt will ever be returned. Also, they gave you an option to block all collect calls to your mobile, which I did give them my number (which was probably a mistake) then the recording said there was an error. Therefore, this option did not go through. Anyone out there beware, don't use this service.