The first book I recieved states clearly on the cover and I qoute "THIS INETERNATIONAL STUDENT EDITION IS NOT TO BE SOLD OR PURCHASED IN NORTH AMERICA AND CONTAINS CONTENT THAT IS DIFFERENT FROM ITS NORTH AMERICAN VERSION". This was taped over with blue tape so it would not be visible. The second book I ordered still has not arrived despite their claim that it would be here on time. Because of this I have had to pay full price for both books at the campus book store. If you really think it is worth it to save a little bit make sure you check everything out about the book you are purchasing (make sure it is the same cover as the one you are supposed to get).

I bought a textbook online on the textbookrus.com website back in January and the book was missing about 30 pages. I got in contact with the company to return the book and get a new complete one. The buyer told me to return the book and they would send a new one but once I send the book back, they never send me a new book nor refund me. I have being trying to contact them and resolve this issue but they do not answer my e-mails.

Submitted two textbooks for buyback. One was slightly used (no writing, no damage, no highlighting, but you could tell that the book had been read). The second was in brand new condition, never opened or put on a shelf. It was purchased new, placed on a table or desk (in a clean, non-smoking home). I told them I was sending a "used condition" and a "new condition" book and packaged each in a separate Tyvek envelope, wrapped each with bubble wrap and placed in a double-walled box--extremely well packaged. They arbitrarily changed the rating on the new book to "used" and refused to state why they made this change. The repeatedly sent form letters in response to my detailed inquiries--discussing "shelf wear" and "writing on the pages". Not ONCE did they actually answer my question. The only positive thing I can say about them is that I received my check within a week. Be warned that once you send your books to them, you cannot get them back! Thus, if they change the condition rating, you are stuck with whatever they pay you (or not pay you). Arrogant and disrespectful organization.