I will report TGIF to the better business bureau, just because they deserve it. My story: My son took me to tgif tonight for an early Mother's day dinner, he had never been there before but i have been there a few times. The service was un-acceptable, the waitress forgot almost all our request, and never filled our ice tea until we asked, I had gone to the trouble the night before to go to the web site, as they ask you to do to get a free appetizer coupon, which I did and they ask you to go to the place to get a buy one entree get one free, which the web site will not take you there, so I did the the coupon for a free appetizer up to $8.00 in value which I presented to the waitress upon ordering, so we chose our dinners and it said, "get a free apptizer with your dinner" so we ordered and then she said "oh you do not get the free apptizer as it says on the menu when you have a coupon" she should have told us that up front, which is FALSE advertising anyway. When we finished our meal I had 6 shrimp and some broccoli left which I chose to take home with me in a container they provided, as we left I forgot to pick up my to go container, I rememberd as I pulled out of the drive way and about 10 minutes later I went back to retrieve my to go container and the hostess said oh it is probably in the kitchen, and said she will get it, then she came back and said "oh I am sorry the bus boy threw everthing away from that table", COME ON NOW you don't even have the courtisy to go out into the parking lot in that short of time knowing that if someone asked for a togo container and it is sitting on our table when it is cleaned off that the customer might REALLY have just forgot it, OH PLLLLEEEAAASSSS, so I went back 10 minutes later and "OH I"M" SORRY" you cant' even hold it 10 minutes in consideration that the customer may come back for it????? As it was, with all the lousey service and non-consideration, my son said how much tip should I leave, I said I would only leave $5.00, he said yeah but they only get paid very little and rely on their tips, "you know mom, he said you were in the business" I said yes I was, so what ever you want to give, so he gave a $8.00 tip, I did not get my togo container any way and I was very FFFFRRRRUUUUUSTRADED for the lake of consideration from this Restaurant!!! BAD On YOu

I came in with my family and waited to be seated it took forever while everybody was standing around talking doing nothing when we were seated i asked for a manager, then a manager came over his name was Guillermo he was so rude and could not even speak english i had the hardest time trying to understand him telling him about the problem but he was to in to the female co-workers you would think that his number one priority would be the guest this is a new store but he could care less i will never go to TGI Fridays again.

The worst dining experienced I have ever had. I met 7 of my relatives plus myself and husband. They had a 40 minute wait, or we could sit outside so we did. They first took drink orders, at which time I asked for water. Drinks came in 2's and 3's. Finally after a wait the waiter came to take food orders, so we didn't have an opportunity to order appetizers, due to a time element (so slow). After dining we needed to be at the Cotton Bowl for my cousins grandsons college football game. Finally food came and I asked about my water???? Then my water came and my relatives were almost thru eating, so I asked the waiter again about our entree, he said he would check on it. Never came and everyone was now done. My husband then checked w/manager which didn't really seem very concern, howe ver he offered to comp the entree!! Then as we gorged down our entree so to hurry to the game, out came the bill and they took off $4.00 for the entree, we told him it was to be comped as per manager, he says oh yea, I forgot. So now we wait for a new bill to pay for drinks. I have been in this world for 64 years and never haved been so disappointed in a restuarant's courtesy and lack of concern. Embarrassed in front of these 7 weary travelers that drove 3 hours to meet us for early dinner at 3:15 pm and we left at 5:45 pm. Missed the whole first quarter of the game.

Here is the letter that I sent to their corporate office:

To Whom It May Concern:

I am writing about a terrible experience I had at the TGI Fridays located inside Honey Creek Mall in Terre Haute, IN on July 3, 2010, around 7:00 PM. A manager identifying himself as Todd Sackett, the general manager, forced me to leave the restaurant instead of resolving my complaint.

Five friends and I visited your restaurant to celebrate a birthday. After we were seated in the wrong area and moved to the location that was actually set up for us, we ordered some alcoholic beverages and placed our meal orders.

I had ordered the parmesan crusted chicken, but the server brought out a chicken and shrimp dish. I told the server that my order was incorrect and indicated that the chicken and shrimp would be acceptable; however, the server returned the incorrect meal to the kitchen. I assumed that she had just grabbed the wrong order and would be right back. I was wrong.

When the server had returned to check on us, I told her to cancel my order because my friends were now finished eating. She offered to provide the meal at no charge; however, I would not have had time to eat or store the food, so I declined.

When I received my bill, I asked to speak to the manager to see if he would refund my drink purchases to make up for the poor service. Mr. Sackett arrived and explained that they had already offered to provide my meal for free and that he had to throw away my food because I had refused to accept his offer. I explained that I would not have been able to eat the meal as my friends had already finished eating and we needed to leave.

Mr. Sackett told me that he could not buy my drinks and did not offer any other specific remedies to my complaint. I informed him that I would be contacting his supervisor. He provided me with his business card with a hand-written name and phone number on the back (enclosed) and then left.

As we were paying our bills, we noticed that we had been overcharged for some of our drinks. Although the description of the drink on the receipt had the correct price in it, the actual extended price for the drink was too expensive. The server apologized and corrected the error. I have enclosed the corrected receipt showing that an allowance was added at the bottom to correct the price; however, the original misleading line item is still visible at the top.

I then asked to speak to Mr. Sackett again. I had to wait a long time before I could speak to him. When he was finally available, I informed him that in addition to being forced to sit and watch my friends eat their dinner, we had been overcharged for our drinks.
He replied that we had not been overcharged. I responded that had we not caught the error, which could have been easily overlooked, we would have paid too much money for our drinks. I reminded him that I would be contacting his supervisor about my experience.

In response, Mr. Sackett sighed deeply and told me that he did not care WHAT [sic] I told his supervisor. He reiterated that he had already thrown away my food and told me to contact my state representative.

I replied that he could offer me a discount or a gift card/voucher against a future purchase instead of buying my drinks. In front of my friends and the other patrons that were probably watching, he grimaced deeply and told me that he had had enough, that I had to leave, and gestured towards the exit, as if I had done something wrong. I was humiliated.

While I was understandably upset with the service I had received and the handling of the situation by Mr. Sackett, I did not use inappropriate language or speak disrespectfully to Mr. Sackett or any of the staff.

Though my friends and I will certainly never visit your restaurant again, it is my hope that you will forward this letter to the appropriate executive(s) and the franchise owner so that future customers do not have to go through what I did. As a matter of public interest, I have posted this letter online so that others will know what to expect should they visit your Terre Haute TGI Fridays restaurant.

I was at the local TGI Friday's tonight for their Oktober Fest. I was told there were $2 well drinks, among other choices. I order a baybreeze, which is vodka, cranberry and a splash of pineapple. When I got my bill after 2 drinks, I found a charge for 4.49 for the baybreeze. When I questioned the bartender, she said, oh, I didn't charge happy hour, but there is an upcharge of $.50 for any juice. a baybreeze is a well drink, I've never been charged extra for baybreeze, until now.