My company is based in Asia and we have been royal orchid members and frequent flyers with Thai for years. In the last 18mths they have gone from being our preferred airline to our last resort due to repeated bad service. From outrageously poor customer service during the Thai airport riots, to refusing to supply an infant seat belt saying ‘mother’s arms are safer’ to taking 2 hrs on a night flight to give me a bassinet for my newborn, to charging 50% of adult rates for a six month old baby- and all on separate flights. It’s a wonder they still have any customers.

hi 20 augest 2010 my mum came back melbourne to delhi by thai airways and i have sent one dvd player as a gift now she arive delhi after went home she lost dvd charger and remote control misplace inside the box airline should have to responsible for safely luges and bag provide to the custmer i cannot use the product because no remote and carger inside reply me

Hi,

I Abhijeet Mukherjee, R/o 11J extension, Laxmi Nagar, Delhi -92, India, having passport number Z1929273 travelling to Hanoi via BKK from New Delhi, when the Thai Staff at New Delhi's Terminal 2 check in my luggage and gave me the tag - TG181529 and told me that I will get my luggage at Hanoi but it never happened.

I have logged a PIR report with the Lost & found department of Hanoi Airport.

I have lost all my cloths, wrist watch, forex, 1 spare mobile phone, shoes, undergarments, medicines, accessories, duplicate documents, and the expensive suitcase itself, etc. Total estimate of the loss is 4 to 5 thousand USD.

How long do I have to wait in this condition here in Hanoi, as Thai Airways have already ruined my tour and who is responsible???

Dear Sirs/Madam,

I travelled in TG338 from Chennai - BKK and TG550 from BKK to Ho chu min city on the 20th of June'10. Unfortunately the cash kept in my checked luggage was stolen and the bag was locked differently. When I complained your people spoke about regulations etc. Which I find it strange. Not because of the cash, but the kind of security the customers bag goes thru in your custody. What if instead of taking cash they had put some snakes in the bag or bombs in the bag? This is outrageous given the fact that a checked in bag has no security? This is appauling beyond imagination. I hope to get a favorable reply from Thai Airways.

This is in ref. to my horrible experience with Thai Airways staff(Bangkok).I travelled back to delhi on Thai from Bangkok on the 29th Jan. My husband who was also travelling back the same day via IC checked in with me at the airport.He came to see me off right till he end point of departureD1A from where we board the bus towards the aircraft, realising I had left my jacket with him he immediately sent the jacket for me with the Thai staff. On returning back to Delhi we realised the jacket was never handed over to me. Mr Nirula who was kind enough in looking into the matter informed that they could not locate the jacket.
Thats not the end of it, in Bangkok at the time of check-in I requested for a front row seat as I had a knee enjury & the lady gave me a 35J, on seing the seat no. my husband said that this cannot be a front row seat as bussiness class does not have so many rows.I checked with the lady at the counter twice & she shaid it was a front row seat, she was extremely rude, on reaching the aircraft I realised it was not a front row seat but a fourth row, on requesting the supervisor of the crew to allow me to sit in the front row as it was empty, i was point blank refused saying that it was only for family carrying infants.
The total experience from Bangkok on Thai Airways has been a disaster on the other had the staff was very curtious & friendly at the Delhi Airport. A vast contrast.