Subject: Complain regarding negligence of special meal(Jain Vegeterian meal)
Dear Sir/Madam,
I am writing this letter to share my recent experience on a filght from Bangkok – Krabi - Bangkok (Thailand) on Thai Airways. I have booked these tickets online on thaiair.com
We are strict vegeterians so I had requested for a special Jain meal in advance for my wife from Bankok to Krabi and a fruit platter for myself.
On our flight from Bankok to Krabi, we were stunned to know that our special meal was accidentally given to somebody else. They tried giving us some other options but we couldn’t eat anything else since it contained non vegetarian ingredients or egg which we don’t consume. The flight staff offered me a fruit platter which precisely contained an apple and 1 banana. When we asked for another fruit platter, considering travelling business class we shouldn’t have problems for vegetarian food, we were informed that there was no extra fruit platter.
ON our return flight, initially we had requested for 1 jain vegetarian meal. But since we were so dissappointed with the fruit platter from Bangkok to krabi, thus 1 day prior to departure, we changed it to 2 special Jain meal requests. We reconfirmed it on the phone atleast 24 hours prior to departure from krabi and we were informed that we would be provided 2 jain special meals. At the time of check in, we even rechecked our special meal request at the airport. After boarding the flight, we were given only 1 Jain meal since the staff dint have any more special meal. They gave 1 fruit bowl to me which contained 2 pieces of fruits. My wife and I shared the jain meal and realised it wasn’t jain vegetarian meal since the meal contained cauliflower and potato and onion and garlic which we don’t eat. This has gone against our religion. We were totally devastated after consuming non jain ingredients in a jain meal. I am astonished how such a reputed airline could be so callous of our religious emotions. Being a frequent flyer, we always are careful about the meals provided by the airlines. This enormous blunder from thai airways has left us depressed and unaided.
According to Jainism(our religion), amongst vegetables also, root vegetable (Potatoes, Onion, Carrot, Multi etc. etc.) are also totally forbidden. They contain a lot of bacteria one can see with microscope and find the living insects in them. That is why consumption of root vegetable is strictly forbidden.
I would really request you to look up the internet for the meaning of Jain vegetarian food and explain me how your Jain meal could contain non Jain ingredients.
This has hurt our religious sentiments."My wife fell unwell for 2 days after consuming just 2 bites of the food. We were on our honeymoon which totally got ruined after she fell in poor health. Inspite of travelling business class, we were hungry both ways.
I am a Senator Card holder of Star Alliance. Card No is 2220 1592 3320 923
My wife has a miles n more card. Her Card No is 9920 0928 2751 305
MY ticket details are as follows-
Bangkok - Krabi
Date Passenger Name Seat No Flight No
24/12/09 Mr Vaibhav Jain 23A TG249
24/12/09 Miss Nishita Suchanti 23B TG249
Krabi - Bangkok
Date Passenger Name Seat No Flight No
24/12/09 Mr Vaibhav Jain 12 J TG250
24/12/09 Miss Nishita Suchanti 12 K TG250
I had an option of choosing another (Air Asia) which was 3 times cheaper but I stuck with Thai Airways considering my long time association with star alliance. I was committed to Star Alliance and knew the service would be impeccable. After my recent flight, my views have changed.
I am a senator card holder for over 5 years and a true loyalist of Star Alliance. I am very disappointed with the services. I hope you will consider my complaint, as I wish to travel with you again in the future.
Awaiting your response,
Yours sincerely,
Vaibhav Jain
Phone ( +91) – 9999556255
Email:
[email protected]
Address:D 77, Gulmohar Park, New Delhi-110049, INDIA
