For this entire morning I have faced abysmal customer service from Thai Airways. Some background: I am a student, returning from Copenhagen to Singapore, and I was seeking to make an extra baggage request. I called Thai Airways Singapore, which directed me to call Thai Airways Denmark since the flight was leaving from Copenhagen. I called Thai Airways Denmark, which told me that they could do nothing because the tickets for my return flight were purchased in Singapore, and advising me to call Thai Airways Singapore. Upon calling Thai Airways Singapore again, and waiting on hold for a substantial period of time, I was advised to call the sales line. Upon calling the sales line (62105111), my call was forwarded and eventually cut off without answer. I called again, and asked to be forwarded to another representative (I believe the one I got was called Adrian). After I explained my request, Adrian eventually said that I could scan a copy of my acceptance letter to the overseas university and send it to [email protected], whereupon they could forward it to the Denmark office, and repeatedly emphasised that I should have shown Thai Airways Singapore the acceptance letter when I requested for extra baggage on the first leg of my flight (SG-CPH), that without it he could not simply believe that I was a returning student, etc. etc. in an increasingly impatient tone, even after I explained that Thai Airways Singapore had at no point of time asked me for any such document. I proceeded to give him a piece of my mind, after which he cut off the call without response.

My two cents.

J