The company, Thayn Enterprises Inc. d.b.a. Lube-It Express in Moab, Utah provided negligent auto servicing and made deliberate false statements to me. Based on their web page advertising they were retained to perform a full oil change and lube. I specifically requested that the completed job be personally inspected by the manager, Andy Card, to check for post-servicing oil leaks etc. since the next part of my trip involved back country off road driving and an oil leak would be expensive and possibly dangerous. Card agreed and he provided ssurances to me upon completion of the job that his inspection was performed as earlier agreed.

However the very next day - and hundreds of miles away - I accidentally discovered that there was in fact an engine area oil leak. Many hours of my time were required to locate in an unfamiliar city a qualified local firm to undertake problem analysis/repairs on an emergency/unscheduled asis. The professional firm I found/employed provided a written affidavit attesting to the negligent Lube-It Express/Thayn Enterprises Inc. servicing which was responsible for the leak.

I then complained to the company - Card and Thayn - in writing several times but they ignored my letters. Thayn finally responded to my third letter with a discussion of his experience with consumer scams and made excessive demands for information regarding the incident. It became clear that Thayn was stonewalling and obstructing the complaint process apparently in the belief that a senior citizen, thousands of miles from home, could not afford to proceed and accordingly would drop his well justified complaint if Thayn made the complaint process sufficiently costly and onerous.

I have tried for many months to resolve this problem but Thayn and his paid agents have engaged in ad hominem attacks and have employed other disreputable techniques to avoid his responsibilities. While the case isnot yet being litigated I have concluded that Thayn has no intention to make a fair settlement offer and accordingly that formal complaints will be required to obtain just treatment.