Based on their web page this company, Thayn Enterprises Inc. d.b.a. Lube-It Express, located in Moab, Utah was retained to perform a full oil change and lube. I specifically requested that the manager, Andy Card, personally inspect the completed job to check for post-servicing oil leaks etc. since the next part of my trip involved back country off road driving and an oil leak would be expensive to repair and possibly dangerous. Card agreed and he personally provided assurances to me upon completion of the job that his inspection was performed as agreed earlier.

However the very next day - and hundreds of miles away - I accidentally discovered that there was in fact an engine area oil leak . Many hours of my time were required to locate in an unfamiliar city a qualified local firm to undertake problem analysis/repairs on an emergency/unscheduled basis. The professional firm I found/employed provided a written affidavit attesting to the negligent Lube-It Express/Thayn Enterprises Inc. servicing which was responsible for the leak.

I then complained to the company - both Card and Thayn - in writing several times but they ignored my letters. Thayn finally responded to my third letter with a discussion of his experience with consumer scams and made excessive demands for information regarding the incident. It became clear that Thayn was stonewalling and obstructing the complaint process apparently in the belief that a senior citizen, thousands of miles from home, could not afford to proceed and accordingly would drop his well-justified complaint if Thayn made the complaint process sufficiently costly and onerous.

I have tried for many months to resolve this problem but Thayn has refused to make a settlement offer encompassing all the costs I incurred due his negligence. Thayn and his paid agents have engaged in ad hominem attacks and have employed other disreputable techniques to avoid his responsibilities While the case is not yet being litigated I have concluded that Thayn has no intention to make a fair settlement offer and accordingly that formal complaints will be required to obtain just treatment.