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rragent123
July 6, 2011
Criminal customer service
Unfortunately, my wife & I recently attempted to purchase an Astron Power Supply from the owner of this outfit, "john". After being consistently misled and deliberately lied to regarding the order processing, payment received and product shipment, we have finally resorted to reporting his highly disreputable business abuses to the authorities at EBay.
Clearly, whatever John's personal social deficits are, they are amply reflected in his approach to professional interactions as well. This is one character who does NOT earn or deserve your hard-earned cash.
There simply are too many other honest, hardworking individuals who DO value your patronage.
Don't waste a single keystroke on this company--the sooner it is replaced by it's competitors, the better for us all...
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upsetcustomer123
December 17, 2009
Poor Customer service
On Saturday 12/12/09 I placed an order at theatennafarm.com. On Sunday afternoon I wanted to change something on the order since it had not shipped yet. So I go to the contact us part of the website and what follows below is the transcript of the emails. You be the judge of the service you can expect from them. I sent my first email on Sunday and did not get a response till Wendesday.
----- Original Message ----- From: REMOVED FOR PRIVACY
To:REMOVED FOR PRIVACY
Sent: Sunday, December 13, 2009 10:12 AM
Subject: Message from The Antenna Farm
From: REMOVED FOR PRIVACY
Email: REMOVED FOR PRIVACY
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I just placed a order (20930) on 12/12/9. I would like to remove the magnet
mount Maxrad RG from the order and replace it with the Maxrad BMUHF/TGB34 or
similar if item is not in stock.
Thank you very much,
Eric
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Office Use Only:
From: REMOVED FOR PRIVACY
Email: REMOVED FOR PRIVACY
Login Name: Not logged in
Login Email: Not logged in
IP Address: REMOVED FOR PRIVACY
Host Address: REMOVED FOR PRIVACY
Date and Time: Sun Dec 13 2009 11:12:18 CST
The Antenna Farm wrote:
woops, your order already went
The Antenna Farm
John W Holbrook, Pres.
1-800-832-4654
1-406-225-5043
10am to 4pm Mon-Thus MST
www.theantennafarm.com
Thank you
In the beginning of a change, the patriot is a scarce man, and brave, and hated and scorned. When his cause succeeds, the timid join him, for then it costs nothing to be a patriot.
- Mark Twain, Notebook, 1935
----- Original Message ----- From: REMOVED FOR PRIVACY
To: "The Antenna Farm"REMOVED FOR PRIVACY
Sent: Wednesday, December 16, 2009 5:16 PM
Subject: Re: Message from The Antenna Farm
Wow thanks for the great customer service. I was going to order a VHF antenna from you but I think I have changed my mind.
I run my own ecommerce site and ebay auctions and I would never respond to one of my customers in that manner
The Antenna Farm wrote:
huh? Are you having a bad day? woops is a form of apology...
Also, we have a toll free phone #...you could have called. Email is not like a phone call.
Explain how this is our fault?
The Antenna Farm
John W Holbrook, Pres.
1-800-832-4654
1-406-225-5043
10am to 4pm Mon-Thus MST
www.theantennafarm.com
----- Original Message ----- From: REMOVED FOR PRIVACY
To: "The Antenna Farm"REMOVED FOR PRIVACY
Sent: Thursday, December 17, 2009 11:42 AM
Subject: Re: Message from The Antenna Farm
A apology does not fix the problem. Why would I call a place that is closed? The order was placed on a weekend. I'm not going to interrupt my work day to call you. Why would you have a email us option if your not going to check it for 3 days?
FYI I'm not having a bad day I am just experiencing horrible customer service. I will definitely be sharing my experience with many forums and web sites.
Have a great day,
Eric
Waaaaa, waaaaaa, waaaaaa
Typical crybaby immature America attitude...No wonder taxpayers have to bail out banks...it's the same irresponsible attitude...feel America falling down? Look in the mirror.
Grow up and accept responsibilty for your OWN actions.
In the beginning of a change, the patriot is a scarce man, and brave, and hated and scorned. When his cause succeeds, the timid join him, for then it costs nothing to be a patriot.
- Mark Twain, Notebook, 1935
End of emails.
Now if I never changed my mind on one of the items I ordered I would have never had this issue.
However I do think sending a email the next morning before the item has been shipped or before they where even open should have solved the problem. My issue is that I didn’t even get a response to my email till 5:01 pm on 12/16/9 that’s Wednesday. 3 business days after I sent in my order change request.
You be the judge.
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