This is a typical Bay store who trains the staff to lie and trick their customers into signing up for a credit card and really thrives on the seniors and people who barely understands english. I know that cause i uese to work their and struggle with complying with the process of the credit card scam i was punished if i didn't fallow orders by having my hours cut back .finally i changed department thinking that would help but instead someone found it amusing to give me a broken stool to work with and when i fell and did some serious damage to my knee they found it in their hearts to lie misplace documents and did whatever possible to cover their ASS!! i am left with a permanent disability and not enough money to wipe my ass or sue them as they are an AMERICAN company with American lawyers that's right Hudson bay company is owned by LORD & TAYER so for all of you out there wanting to help someone in need i suggest you get rid of your HBC credit card and shop elsewhere.Thanks for your support.

My fiancee and I were at the scarborough Towne centre purchased a wedding band that had a price tag of $3100 and a discount of 50%. We really liked the ring so i decided to purchase it. The sales associate behind the counter mentioned i saved over 1500 dollars on the ring with .47TCW (TOTAL carat weight) diamond white gold ring. After a couple weeks i saw an identical ring with more than .50TCW at People's for 899.99. What i can say is they misguide you with VERY high prices and say you save 50% and still it doesnt come close to what competitors offer it for. I emailed them twice enquiring why they would falsely advertise that the ring was actually worth $3100 when the same ring with more diamonds costs only 899.99 regular price. They ignored my two emails and i am going to publish this everyone. Terrible company to work with. I hope they go into the ground as Eaton's did.

What a cheap company the Bay has become! I'm an insider. I know. I've been working for the Bay for over 4 years now. Things are just getting worse. The current ownership is trying to run the company on the cheap and it's really showing. I was given a threatening letter about possible termination of employment because I'm not opening enough HBC accounts. They want a bunch of new accounts while only giving me one 4 hr. shift a week! They are not scheduling staff properly anymore and it's hurting business. Departments have become disorganized and a mess. The #1 customer complaint is that there is never any staff around to help them and that cash check-outs are always closed. Customers seem to like my salesmanship but the Bay does not appreciate a good employee. I'll be looking for new employment. Also, management at my store is very poor. They avoid customers and their communication with staff is lousy. The only thing they do well is take coffee and smoking breaks every half hour.

I was shopping for jeans with my two sons at The Bay Downtown on the second floor. During the entire time I received no help from the sales assistant who sat in the change room while my sons tried on pants. I asked for another size at one time and he told me "If it is not on the floor then we don't have it". The jeans were within ten feet of where he was sitting. All together I bought 6 pairs of jeans for a total of over $300. and received no help from him. It was not as if he was working with other customers. He was sitting studying a sheet of numbers and flipping pages on a clipboard. While I was there another man who came to shop from out of town complained to me "wehn I shop at the Bay I know I pay more but expect service". I directed him to try the Polo Park store. The sale associate was called Brick.

I was so frustrated and annoyed by my recent experience at The Bay, I am tempted to cut up my Bay credit card and send it back with my next bill.

I waited in line for more than twenty minutes while the sole sales person at the counter failed repeatedly to correctly process the sale prices on the vases that another customer was trying to purchase.

Having been in sales myself, I understand that sometimes the computer just doesn't do what you want it to, and that fixing those issues can be challenging - and as frustrating for the clerk at it is for the customer.

However, it soon became obvious to all of us in line that the problem was not the computer or the sale pricing, it was the competence and intelligence of the sales person.

Even more frustrating was that she was not apologetic or embarrassed by her inability to process a simple sale or for keeping an increasingly long line of people waiting. Rather, it seemed as though she was purposely attempting to make the customer pay the original prices rather than the sale prices for the items!

It can't be possible that the sales people are all on commission, can it? Even if that were true, it certainly is not appropriate to charge customers the wrong amount in order to bolster your commission.

Finally, another sales associate opened a till at the counter. He witnessed the final moments of the other girl's transaction - as that annoyed customer basically stormed off - and noted the long line up, but made no apology.

The person in front of me in line went to him, and I, much to my dismay, was stuck with the girl who'd kept us waiting for so very long.

I handed her my purchase; she scanned it, and said to me, '34.80, please.' I thought perhaps I had heard her incorrectly, and asked that she repeat the price. She did, with an annoyed air, her hand held out for my money.

I told her that I thought it was incorrect, as my purchase was a single card - you know, a greeting card. A single birthday card. She shrugged, and told me again that the price was $34.80.

I looked at the readout on the register, and back at the girl. It clearly said $3.48.


Why is this person allowed to conduct sales unattended? Was she really trying to dupe customers into paying more than the actual price, or was she just so incredibly incompetent that it only seemed that way?

Why can twenty minutes go by, as the line grows longer, until someone else shows up at the cash desk?

If it weren't for the fact that it was the perfect card for a dear friend, I would have left ten minutes into the struggle. Certainly, in the future, especially at the holidays and back to school (basically, all the large spending occasions), I will think twice before going to The Bay.