From leaving my phone number out of the local phone book to my current problem of stopping internet advertising, the Berry Company has caused my business nothing but problems. In December 2010 my ad disappeared on the internet. After numerous calls I still have no explanation as to why that occurred. They have a problem with returning phone calls. I have been trying to cancel some advertising since December 2010 with no success. The only response I receive to my numerous written requests is more inaccurate billings. I have only heard from one person at the company who I thought was going to solve the problem. The problem has only continued and escalated to a level that has completely frustrated me. I highly recommend not doing business with this company, because once you start they will not let you stop.

We had paid for our year of outrageous service which did not benefit us. When they called to renew I indicated I did not want the same service as it was outrageously priced and we received no referrals from the yellow pages. I was to have bare minimum with option to cancel as we were not happy with service. If anyone listens to the recording, this should be stated, but it appears things conveniently disappear on their end. I contacted centurytel as this was our service provider. We changed services through them and they never stated the Berry company had to be contacted as I assumed I was done with them. Then I get a bill from Centurytel for the amount of 517.30 as we failed to complete our contract which is an extreme amount as we are a small business that had stated we did not need their services. I made multiple contacts with Berry and only spoke with one person who said it would be reviewed. All other contacts involved me leaving a message with no response. I contacted centurytel on numerous occasions and they actually had a supervisor or worker contact Berry and leave messages as well so I have documentation of that through centurytel. Finally, they gave me a number to call directly and I received a disgruntled employee who had left Berry due to their practices. She gave me te number directly to Kevin Albrecht who stated he had escalated my issue to John Gulas who was directly affiliated with Berry. I never received a response. I received in the mail a letter from the collection agency to collect a debt for the amount of $517.30 and was never contacted by John Gulas. I contacted Kevin Albrecht again who stated he would have John Gulas contact me. I gave him until 5:00 p.m. on 2/16/11. There was still no response. After reviewing the information here, I can see this has been an ongoing issue with them. I am truly frustrated by this entire process. They are horrible to deal with and I caution others in dealing with them.

I spoke to Jasmine Fleming about a week ago and asked to receive some information for my account. I requested that an invoice be faxed and/or emailed to me so that I could have proff of my bill and pay this thing off. She assured me that I would receive the info within the hour. It has been a week and i still haven't received what I requested. I'm tired of being put on hold and having to wait on the line for more than 20 minutes at a time. I have done business with this company for 5 years and never have I had to go through this before. I'm seriously thinking about cancelling any further advertising with them due to the lack of customer service and respect for the customers.

The customer service is horrible. I had to wait on hold for 34 minutes. when i finally got through to somebody the were talking so fast and made it seem like they were rushing me off the phone. they didnt give me the answers that i wanted and never gave me proff of what i wanted either. The rep name that i spooke with was Jasmine Fleming. Its seems like she is in too big of a hurry to care about anything. I will never do business with this company again.

I own a small LLC and have done business with our local carrier (Windstream) up until last year when I ported my local phone number over to Verizon (cellular). At that point I was notified by Windstream that I *might* be responsible for the Yellow Page advertising directly from the publisher. I thought that would be fine at the time.

Several months went by and I thought that maybe they had forgotten about me. However I received a bill one day from "Berry" (whom I had never heard of) for advertising for the past several months. I willingly paid it and have continued to do so until June, when my contract with Windstream had ended (or so I thought). In the meantime, I was never called on by anyone for a renewal in the 2010-2011 publication.

I am continuing to receive invoices for advertising even though the new phone book has yet to come out (as of 9.20.10). I received a call today about my past due balance and was forwarded to a customer service rep who proceeded to tell me that:

1) A corporate decision was made to extend the publication three months (and is allowable by the "contract").
2) Renewals are AUTOMATIC in the NEW directory unless I notify them in writing (and is in the "contract").

I requested a copy of my WINDSTREAM contract to be sent to me so that I can verify the above two points. (I never saw, approved, or signed a contract from Berry). This is actually the second request. I also had requested a copy of the contract around late-August when I received a past due invoice that started showing Late Fees. At that time, the customer service rep could not figure out why I was getting billed for something I wasn't receiving. Oddly enough, she must have not been briefed of the "three month extension" or the "auto renew" contractual items.

Around 9/10/10, I sent a letter to Berry voicing my complaints over being billed beyond June, along with a copy of my phone book that says right on the cover "discard June 2010".

So as of this writing, I await a copy of my Windstream contract from Berry which I highly doubt that they have or will send. If they try to send me a copy of their contract, they won't have a leg to stand on as I never signed anything with them.

Dave Anderson