The Blade Shop
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Category: Lifestyle
Contact Information Tennessee, United States
thebladeshop.com
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The Blade Shop Reviews
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duped and furious
September 27, 2010
scam
I ordered a knife (Cold Steel Spartan) and a sharpener from The Blade Shop on 07/06/2010, the item was listed as "IN STOCK" on their website. My credit card was promptly charged.
After a week of waiting I logged into my account on their website and found my order to be "BACK ORDERED" to my surprise. I called customer service and was told that the knife will be in 2 weeks and they will ship them then. I asked why my credit card was charged when the item is back ordered and was told that it's "their business practice to charge first."
I called again after waiting for 2 weeks and was told that it will be 1 more week before they will receive the knife from the manufacture.
I waited another 2 weeks and still didn't get my order. I checked their website which indicates that the knife I ordered is "IN STOCK". At this point I began feeling that I've been duped into a scam and called The Blade Shop to cancel my order and get a refund. The guy who answered the phone was rude and said "it's canceled" and hung up on me.
I waited another week and checked my credit card, to my surprise again, I did not receive a credit to my account and I was furious. So after a 2 month debacle with The Blade Shop I opened a dispute with my credit card company on 09/05/2010 and it has not resolved as of today 09/27/2010 because apparently The Blade Shop is "investigating my claim".
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mlowrey
February 27, 2010
no refund for cancelled order
placed order for goods, never received and was told they were on backorder. Cancelled order, but never receive credit. repeated attempts to get refund have been unsucessful. they are crooked and should be arressted. Do not order from this company.
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Neurad1
August 25, 2009
Billing Practices, Delayed Refund
I recently ordered a knife from the Blade Shop as a birthday gift for my (college aged) son. Shortly thereafter I was informed it was backordered and could not arrive on time. I cancelled the order, but found that the Blade Shop charges your credit card immediately (upon ordering) rather than when the knife is shipped (like most web sites do). It is now 13 business days since I cancelled the order, and a credit has not yet appeared on my card. I take it up tomorrow with my credit card company.
Furthermore, I have called about two knives since then that are shown as available on the web page, but that were not in fact in stock.
I think a company that apparently maintains so little stock on hand has no business charging customers immediately. It raises suspicions, to say the least.
I would advise NEVER to order from this company without calling to check on stock first. Even so, I think they should change their billing policy to not billing until the time of shipment.
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qmeshawn
April 28, 2009
Didn't recieve credit to my account nor merchandise
I ordered two items from this site on the same day. One of the items ordered was not what I wanted (my mistake) so I called customer service to cancel that order. I was told that the order had been canceled and that I would be credited the amount of the order. I asked for a cancellation number but was told that their system didn't supply a cancellation number and was assured that the order was indeed canceled. This was over a month ago and my account has yet to be credited. The second, correct, order I left in place was supposed to be delivered withing two weeks due to the item being on backorder. Two weeks passed. No merchandise. I called customer service again and was told that the item was going to be another two weeks. Those two weeks have passed as well and still no merchandise. It is my belief that this "company" is simply an office with a phone in it and does not carry any inventory at all. I believe this "company" is comprised of an individual with a wholesalers license that places the orders with the manufacturers only after receiving orders via their website. All of which is fine if they follow through with their obligations. Which they do not. I have since canceled my second order and am working with my credit card company to get the blade shop to credit my account since I never received anything from them. I strongly recommend that no one do business with this company. That is unless you enjoy months of phone calls and complaints.
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