I ordered a bedroom set for my 2 year old daughter in August 2009, and was promised delivery in September. Delivery date came and went, a few phone calls later, I was told it was delayed to early to mid October. Delivery date came and went - still no furniture. I just got off the phone with their Service Desk - and now they say end of November. That makes it 3 months plus to get the furniture. No phone calls, no proactive outreach - I have to chase them, and their attitude is "it's the manufacturer's fault". No token 5% discount - nada. If you want good service - do not go to the Brick. My daughter still has no bedroom furniture. What's worse - the Brick has offered to cancel my order, all I have to do is drive down to their store, spend my time waiting in line, when they can easily do this over the phone. That company sucks. Don't even get me started on the terrible delivery service. . . that's another story.