The following email explains my complaint. I have sent this to various executives at the Brick and I am not getting a response. I sent this note originally on May 2nd after we received the wrong colour chairs as I describe below. I deal with Natasha at the Brick superstore in Mississauga and she arranged for the correct colour chairs to be ordered and agreed to credit us 150.00, which by the way has not been done up to now. I do have to say that Natasha was very good at customer service and she did help us initially to feel like you were going to take care of this situation for us. We kept the green chairs up until last week. Last week my husband got a call from the warehouse stating our correct cream colour chairs were in and that someone would be by to pick up the green chairs and deliver the cream chairs. It turns out that last week, the guys came by picked up the 2 green chairs but did not have our correct cream chairs. I called Natasha and she told me that the sales person made another mistake. He ordered quantity of 1 chair instead of the 2. So now we have to wait another 6-8 weeks to get our set of 2 chairs that we have ordered in Feb and fully paid for back in April. I can’t imagine that you believe that 7 months is acceptable for a customer to wait for 2 chairs. I have to question why we should pay for these chairs at all now. We are reasonable people and understand that mistakes are made in business but at this point our patience is running out. We need you to credit us the total purchase price of these chairs to show some good faith and keep us as customers. Please respond to us as soon as possible.