I purchased some leather furniture from thr Brick with their credit to get the differed payment plan. They didn't tell me that the taxes on the sale were due within a shorter time frame. When I got a bill shortly after stating that the taxes were due my wife (who works at BMO for 11yrs) took the bill with her to work and payed the amount for the taxes. The following month a bill came from the brick for a larger amount w/ interest. Confused about this we made the payment and called them in regards to it. They said that they hadn't recieved any payment. We were also surprised that it was actually HSBC that we were dealing with and not the brick. My Wife did a service request (trace) on where the money went when the payments were made at the bank. AS is turns out the money went to Wells Fargo Bank in the states. (the brick uses wells fargo in the states) We made the brick aware of what had happened and they said that we need to specify where we would like they money to go when we make the payments?! I don't know why the account number that they gave us wasn't linked directly to where it should go. We told them that it could take a little while for the money to come back from Wells Fargo Bank and that we would straighten out the mess when it did. The Brick (HSBC) continued to bill us in the meantime which brought the account over 30 days past due and in turn made hits on my credit buruea and took my score from the upper 700's down into the low 600's which is quite a big deal. Once the money came back from the states I went directly to the store and payed the bill. I spoke to someone on the phone from HSBC about the damage to my credit which has given us a higher inerest rate on the new house that are building (which adds up to a lot of extra money over a lower rate when it's on a mortgage over for $400 000) HSBC said that they would correct the report on equifax but instead they sent me a letter saying 'congratulations, your credit limit has been increased'...YIKES. What a joke. The other thing that I should mention is that while we were sorting out their mess, they called twice a day every day usually when our son was trying to take a nap. If you can, avoid doing business with these dinks do so.

I ordered a new bedroom set with the two matching night tables. I went to unpack the bedroom set and noticed that The Brick ordered me a black and brown night stand instead of both being black. I called today and was told that because i didnt open the boxes within 7 days that they wont exchange it even thought it was their error. I have left two messages for a manager and none have been returned. I purchases all my furniture for our new house at The Brick and I am completely regreting it. I have never seen such horrible customer service in my life. I asked the representive I was talking to on the phone what i was suppose to do with a black and brown night stand and she told me "that your problem now". I am so upset with how i have been treated that i will make sure i tell all my clients not to shop at The Brick ever.

Be careful when shopping at a ghetto store. The Brick does not take back small appliances if the box has been opened. I recently purchased a microwave(they changed the model so the unit is deeper) and it didn't fit in my home so I tried to return it only to be offered a store credit. I refused and was told there would be a 20% restocking fee because the box was open. Never had a store I purchased from not take back an item.
Also purchased a fridge for work and when it was delivered, it was full of scratches and a large dent. Store was willing to take it back(after it was delivered to the basement and they took away our old fridge)or they would give me $100.00 back on the purchase. You pay your delivery people peanuts, you get monkeys and I don't want monkeys delivery something I paid for. Will never shop at the Brick again.

I was a very loyal Brick customer over the past decade and have enjoyed continued happiness with all of my purchases from furniture and bedding to appliances and electronics, but I have hit a road block with Trans Global recently that is quickly changing my opinion of the Brick as a whole.

Despite my efforts to be very patient and understanding with your policies and procedures (which I fully respect), I'm losing patience quickly.

I have a 46" Samsung TV that has been acting up for a number of months. I will give a brief description and exact dates and work order numbers. Over the past three months I have had a tech out to my home four times for this TV, meaning four times someone in my home has had to miss work hours on four separate occasions. Of those four visits, two of them involved repair. After the two repairs were done the TV still had three independent, intermittent, problems at different times.

Now the TV was picked up on Saturday Feb 12 and I was told I would have an answer by Monday or Tuesday morning at the latest and was offered a "loaner". First, one of the drivers that came to my house tracked snow and slush through my living room with no regard despite being told by the second driver to "respect the mans home". Upon opening the "loaner" I found that it was obsolete with no HDMI capability and knowing that I would have my TV by Tuesday I asked that they remove the relic as it was useless to me as it was near the same size as my "Brick" fireplace stand and I was not about to rerun all of my components for three or four days.

Both my wife and I have been in contact with Trans global almost daily this week as I still do not have an answer. This afternoon my wife was contacted by Charissa at Trans global and told that the TV still had not even been looked at.

I am aware of the lemon clause and am asking that someone please provide this service to me as this is growing to be a problem bigger than the value of the unit.

Between the cost of the TV, the warranty and the time loss from work, this is costing me twice over, which isn't over yet as it still needs to be brought back to me..

For you "The Brick", it has already resulted in five trips to my house, two repairs, the unknown results from the tests we've been waiting on all week... and the possibility of an additional trip back to my house to bring the TV back... it really must be pushing the labor / travel / parts costs to near the value of this unit.

This is what has happened to us. I will NEVER buy anything from The Brick again ever. I have e-mailed numerous times. This is my latest and I still have yet to hear from them.

I purchased a couch from you December 28th 2009 from The Brick in Guelph, ON. An Oakdale Cocoa 2 Piece Sectional. We paid $1100.00 including tax and a one year warranty. About 6 months after we purchased the couch the cushions started coming apart. Every cushion along the entire back of the couch is coming apart at the seems. I called a number of times explaining the situation. They kept saying "we will look into this and phone you back" or "We will have a manager phone you" This lasted a few months with no calls back so my husband went into the store with the receipt and they said they would send someone out to take a look at it. No one came. I have since phoned and they have been very rude and now they are saying it's been over a year and there's nothing they can do. We are FURIOUS. This matter needs to be taken care of immediately. I am prepared to contact the manufacturer themselves and even to go as far as the consumer protection board. This is unacceptable. I have never in my life been treated so poorly from a company that we have spent our hard earned money on. A couch is a purchase that should last 10 plus years. We didn't even get a year out of this one. I am expecting a prompt response to this Matter.

Matti Keillor