My son had purchased a flat screen tv with mount(extra cost of coarse)(2008) Do not pay for 15months, but pay the gst up front (WARNING-WATCH OUT FOR THE NO RETURN POLICY) After purchasing the tv my son moved into his first apt three weeks later. Realizing that the landlord would not let him place holes in the wall for the mount, since the stud in the wall was down the middle of the fireplace and his mount is connected by the ends. My son tried to return the tv (not even used). He was told that there was a NO RETURN POLICY and that it was at the managers discretion (young and rude manager)one sales person had told him to set the tv on a stand or buy another mount for more money (of course)His living room is barely 6-7 feet wide. another sales person told him to place it on his coffee table. (40" one foot away from the couch.) One manager told me that its my sons problem and he was old enough to know better. He was not offered to even have store credit, only told that he had the first 3 days to return it (again in small writing)What happened to good sales people that tell you about this policy, They are just waiting to make a big sale. Now my son has two tv's in his bedroom and paying big buck for one that just sitting on his dresser. As well as my nephew ordered a couch and chair, bedroom suite and bar stools, none of them ever arrived and the bar stools came with the wrong parts.When I mentioned this to the manager and I told her that he was canceling his order, she told me not to threaten her with that. Not only is the sales a rip off, but the sales reps and managers display horrible service. If I had personnel like that I would fire them. I even sent an email for help or advise and still have never heard back from anyone and that was over a month ago. Sure the Brick is not worried that they just lost a customer but I hear that their are many unhappy customers hear in Calgary. I know that my family and I will never buy anything from the brick again.

I wanted to bring to your attention a recent conflict I’ve had with the Brick Furniture Retailers in Peterborough, ON. In November 2005, my husband and I purchased a 9 piece dining room set from The Brick in Peterborough. At the time of purchase we paid an addition $200.00 for their “Full 5 year Blanket Coverage Program”. This was purchased due to the fact that the seats of all six chairs are upholstered in white fabric. This program covered all spills including all household beverages, ink, cosmetics and even nail polish.

Unfortunately, on Easter weekend (March 23, 2008) one of our guests accidentally spilled red wine on the table which leaked onto one of our chairs. I contacted Brick on the day after the incident. We were told that we were responsible for covering the cost of having the chair professionally cleaned. The chair was professionally cleaned, using the Brick’s recommendation for a cleaner, the following day and was a $68.00 out of pocket expense.

It was then the Brick’s responsibility to replace the material on the chair. Following weeks of contacting the Brick and many failed attempts, I finally learned that the Brick no longer deals with this particular manufacturer. The Brick then asked us to bring in the chair and they were going to attempt to clean it (weeks after the spill). Finally, I was told that there was no other option but selecting a different upholstery for the chair cushion. I went down to the business where the Brick had taken the chair to try and select upholstery which was similar to our current color, pattern and texture. The sales lady at the upholstery store was fantastic. She must have gone through almost ever book to try and match it. In the end we found a fabric which was the same in color (As I’ve found out, true whites are hard to match), however, the fabric was a totally different pattern and about 25 time thicker than that of the original fabric.

I had agreed on that fabric and have asked the Brick to recover all 6 dining room chairs as I did not want one mismatch piece considering the amount of money we paid for the original set and the amount of time this process has taken. After days of conflict, I received my final response today (June 23, 2008). The Brick would only agree to recover 3 of the chairs and I was responsible for the remainder.

The cost to recover all 6 chairs is $266.96 plus applicable taxes. They will only cover half the payment!! In my opinion, I have received nothing but terrible customer service and will NEVER shop at the Brick again. Please let your friends know that the “Full 5 year Blanket Protection Program” is a total waste of money and should not be purchased.

I've recently purchased three new stainless steel appliances. They were delivered on time however; the delivery people were extremely rude. Or I should say one of them. First off, they didn't even cover their boots, walked all over my carpets, second made a face and a comment when I asked them if they could bring my old appliances in the garage on the way out. They did manage to bring the stove out but when it came to the fridge (which is the same size as my new one) they turned around and said "NO" and left it in the middle of my dinning room. The worst part is his comment. As he lifted the fridge he said how disgusting the bottom of it was. I've moved my fridge to clean the floor however, I can't bend my fridge to go clean and vacuum the dust that is trapped inside where the motor is. As well, for my dishwasher, I know they don't have to hook it up but they could've put it in its place instead of in the middle of my living room. And to top it all of, my new fridge has a long scratch along the black paint on the side of it.

I swear that I will never buy from this company again. I think it's sad because they have a lot of really nice stuff but I will not tolerate ignorant people like that especially when I am spending thousands of dollars.

Purchased a Sony DVD player from the Brick. The product was broken when I got it home and I then took it back to the store for repair. I am ow told it will take over 4 months to repair. Numerous emails to the Brick customer service have gone unanswered, completely ignored. Sony was just as useless. I believe that once the sale is over they could care less about their customers. Quite sad as I for one will never shop at their store again, nor will I ever purchase a Sony product again as I have had nothing but trouble with my past Sony products. BEWARE!

WE BOUGHT A BIG SCREEN T.V FROM THE BRICK RENT TO OWN.FILLED OUT ALL PAPERS AND LEFT A VOID CHEQUE SO THEY TAKE AUTOMATIC WITH DRAWS OUT OF OUR ACCOUNT.THE FIRST PAYMENT THEY PHONED US ASKING WHEN WE WERE GOING TO MAKE OUR PAYMENT SAYING IT WAS LATE.TOLD THEM TO STAIGHTEN THIS OUT BECAUSE THEY ARE SUPPOSE TO TAKE THE MONEY OUT OF OUR ACCOUNT.THEY TOLD US THEY WOULD FIND OUT WHAT HAPPEND AND PHONE US BACK.TALKED TO QUITE A FEW PEOPLE THEY DIDNT PHONE US BACK WE KEPT PHONING THEM TO SEE IF IT GOT STAIGHTEND OUT.THEY TOLD US THEY PUNCHED IN THE WRONG ACCOUNT NUMBER SO FOR THE MONTH OF FEB COULD THEY COME AND PICK THE MONEY UP THEY GAVE A DATE AND TIME WE SAID O.K.WE LIVE OUT OF TOWN.WE MISSED WORK ON THE DAY THEY WERE SUPPOSE TO COME.THEY DIDNT SHOW UP OR PHONE.WE CONTACTED THEM AGAIN THEY MADE ANOTHER APPOINTMENT.THEY DID SHOW UP GOT THE MONEY.THEN CHARGED US A LATE FEE FOR THERE MISTAKE.THEY TOLD US IT WAS ALL STRAIGHTEND OUT ALL THE REST OF THE PAYMENTS WOULD BE AUTOMATIC WITH DRAWS.WE SAID WE WANT A APOLIGY LETTER .MARCH 1st WE GET A PHONE CALL ASKING WHEN WE ARE GOING IN TO MAKE OUR PAYMENT.WE LIVE 45 MIN.OUT OF CALGARY .WE ASKED WHAT THEY WERE TALKING ABOUT THEY WERE SUPPOSE TO TAKE THE MONEY OUT OF OUR ACCOUNT.NOTHING WAS STRAIGHTEND OUT.BECAUSE OF THERE MISTAKE ITS GOING AGAINST OUR CREDIT.SOMETHING HAS TO BE DONE ABOUT THIS ITS COSTING US MORE MONEY BECAUSE OF THERE MISTAKES.WE HOPE WE HERE SOMETHING FROM YOU PLEASE STRAIGHTEN THIS OUT.CANT KEEP MISSING WORK BECAUSE OF THERE MISTAKES.