Purchased a furniture set from THE BRICK in early September, delivery was delayed till end September. The order was received not complete, with one chair missing parts. Got 3 redeliveries for the same product and each time piece was missing. Send e-mail early December advising Brick, the set was incomplete and to advice payment options or arrange immediate delivery.

No response on payment but since early December they were trying to complete the set. Received calls daily from HSBC demanding payments and interest charges or risk turning it over to collection agents. Contacted all levels of The Brick to ensure set completed for immediate payment, Brick refused anything regarding payment as they have been paid by HSBC and they concern now is to only look at replacement of one chair.

We bought a bed and mattress the first week of December 2007. I paid $75 for the delivery which was occur on Dec 6 at which time they were too take away my old mattress and box spring.

They arrived on December 6, but refused to take the mattress and box spring because I didn't have a plastic cover. The delivery persons told me the salesperson was supposed to have provided it. So they left and told me to schedule another date for them to come and pick it up. I booked another appointment for Dec 8. On Dec 8, they failed to show and failed to notify me they weren't coming. I called once again and they rescheduled again for December 11. They failed to show or phone again. I've made numerous calls and can't get through. They take my name and number stating someone will call me back. They don't. I've purchased $8,000 at the Brick this year and they can't even hold up their end of the bargain by taking away a lousy mattress as was agreed upon on the purchase orders. Other purchases I've made at the Brick also resorted to poor delivery service and poor customer service. I'm so frustrated - you can't get through to them and they never follow up or even care to contact the customer. Tomorrow I will call again, again again, and again, until I can have the mattresses removed. They've got my money, so why do they care?

I am not one to complain, but The Brick is absolutely ridiculous. I bought and paid for some furniture for my new home. I bought a mattress set, a chair and ottoman, a 9 piece dinette and a couch and loveseat.
I bought all of this 1 month before I was moving in, and asked them to deliver on my move in date.
I received a call 1 week before I moved in, saying that everything except the mattress set was on back order. I could accept a partial delivery and wait until everything else came in.
The dinette was on back order for 1.5 months, and the living room set on back order for 3 months.
The only option I was ever offered was to come in and pick something else out and if it ws in stock, I could get it right away.
I decided to do this for the dinette set. I found a comparable set that was $100 more expensive ($1000 versus $1100). The salesman informed me that I'd have to pay the extra $100 difference.
It's as if all they care about is selling, even if they don't have the furniture for you when they promised they would.
I'm completely out of luck, and the only options I have ever been presented with are in The Brick's favor. Nobody at The Brick seems to care.

I bought some furniture from the brick 3 months ago. The sales staff told me the sofa would get delivered and then the kitchen table and chairs in 2 weeks once they got it. I asked if there was only going to be the one delivery charge which is the reason I bought everything from the one store. He told me it would.

Now three months later and I still have not received my kitchen tables and chairs. I asked for a refund of the delivery charge because the strore did not hold up it's promise to deliver everything to me. The company will not give me a refund on the delivery charge because they said they already delivered the one product.

Now I have to go pay another company again to deliver a product.

My husband ans i bought a new bed at the Brick and had to send it back it was to hard, so we bought a new one at a higher cost they delivered it and it had a ripe in the bottom of the box spring so i called them in Courtenay and they came and fixed it .We tried to sleep in the bed and found that we were both falling into the center of the bed, We both suffer with vary bad pains we both cannot sleep together in the bed . We called and they told us that serta would contact us and never did. so here we are with a bed that cost $2279.97 and cant sleep on it , What do they do with the beds that do get returned sell them to someone else, is that why we have to buy a bed cover for each bed , so I'm thinking that we got a bed that someone else slept in , so what can we do to get a new bed from them It is very sad that we cant sleep in the bed. Very unhappy.