Well what can I say. The Brick has been the worst experience I have EVER had. In March my husband and I purchased a bedroom suit. The first bed was damaged with a large split in the wood down the headboard and footboard. We returned bed number one. Only to after many many weeks get bed number two. Again large cracks in the head board and foot board. Again waitting for bed 2 for many weeks . We recieved it and again large cracks on the head board and side rails were missing the Cherry stain. We again made many phone calls to the store that messages never got to the manager, calls never were returned. This went on for months. Finally got a hold of the manager who said that after six months of this we would be given some compensation for our problems. We are now on bed number three and 8 months later. This bed also has damage to it. When we went into the store to speak to the manager face to face. I noiced our two returned beds in the clearance section for 300.00 off so 1800.00. WOW WHAT A DEAL. The big compensation was 100.00 for all of our trubbles BIG DEAL. Oh yah and did I mention that the repair man that came to look at the damaged bed was hitting on my Mother in law. Yes in my bedroom with my three kids around. My 72 year old Itallian Roman Cathlic Mother In law.(HOW CREEPY CAN YOU GET ) He actually asked her if there was a MR... in the picture. MY GOD. Any way that's our BRICK story. So excitted for the new Leons store to open in our community!!!

NEVER EVER BUY ANYTHING FROM THE BRICK!!! I BOUGHT A SOFA SET AND FIRST OF ALL WAITED 2 MONTHS TO RECEIVE THEM. THEN MY CUSHIONS STARTED TO RIP APART I CALLED THEM TO CHECK IT OUT THEY LOOKED AT THEM AND NEVER SENT A REQUEST FOR NEW ONES. I THEN 2 WEEKS LATER CONTACTED THEM FOR NEW CUSHIONS AND WERE TOLD I WOULD RECEIVE THEM IN 90 DAYS. A YEAR LATER I CALLED THEM BACK AND NO ORDER PUT IN. THEY SAID ALL WE CAN DO IS SEND ANTHER TECHNICAN IN. NOW I HAVE TO WIT ANOTHER 3 MONTHS OR THATS WHAT THEY MAKE YOU BELIEVE, ATLEAST.

I wrote twice to the Western Canada head office in Edmonton, Alberta and have never received any response.

In April of this year (2010) I made a significant purchase of furniture from the Brick – Victoria Langford. I made this purchase in good faith after being advised that any dissatisfaction I may have with the order would be handled efficiently and I could be confident that the Brick would replace any damaged items and, if I was unhappy with the merchandise, I would be able to return such merchandise without difficulty.

This ultimately turned out to be untruthful and I am writing to you requesting a refund of $1441.32 for the merchandise listed below:
Samsung Plasma 50” TV

I had paid for Platinum delivery ($100) and it was my understanding that meant that the delivery personnel would unpack and inspect the items at delivery as well as assist me in the setup. On the date of delivery, two males arrived and did nothing to assist in the unwrapping, inspection or setup. My friend was with me at the time of the delivery and we were surprised that the items were basically just dumped into the apartment but, being generous and expecting everything would be undamaged and in good condition, I gave each delivery person a tip and they left. My friend and I both thought that these two young men seemed very anxious to be gone and put that down to a possible heavy delivery schedule. I am 72 years old and my friend is 62. We began the long and arduous process of unpacking and setting up the delivered items leaving the television to the very last as we had to erect the wall unit purchased to house the television. We are both seniors and this process takes us longer than it did at one time but doing it bit by bit over the next several days, we did accomplish the final setup and placement. We then went to unpack the television which, as you may be aware, is a very large screen and is also of a significant weight.

Upon removing the packaging, we noticed significant cracking in the screen and realized that this television was very damaged and would have to have fallen on something to be in the condition it was in at this time. We also began to realize that the nervousness exhibited by the delivery personnel may be linked to this damage occurring during the original loading, during transport or at the time of unloading to my address.

Naturally very upset about this development, I contacted the sales staff at the Brick in Langford, BC. This experience was not a pleasant one I was confronted with accusations that I must have damaged that television myself and the assertion that it was unacceptable that I had not notified the Brick sooner and therefore I would receive no replacement or refund and since it was asserted that I had caused this damage, the warranty on the television would not be honoured as well. I decided to go to the store in person hoping that the sales staff would be more receptive but it was a wasted trip as I received no consideration whatever and, in fact, I was treated very rudely and definitely not in the way that any person would expect customer service from such a large company.

I contacted the Samsung repair facility and explained the situation to a service person who then took the time to contact the Brick to ask about the warranty. I did appreciate very much the effort put in by that Samsung service person but he, too, was ignored and again the Brick refused to honour the warranty. The service person advised me that the repair of this television would be far more than buying another new one; and he came out to my home to see the actual television. After inspecting the set, he confirmed that the damage done was excessive and could only have been done prior to or in delivery.

Discouraged by all this, I made the decision to allow the Samsung service person to take the set away realizing that it made no sense to pay to have it repaired.

I received the bill for this merchandise (dated: 05/06/2010). It totalled $4116.24. I was away on vacation at this time but I paid this full amount by cheque on June 1, 2010.

I have filed with the BBB and there has been no resolution. Apparently, because I signed the delivery slip without checking the television.

Order my appliances with them back in May 15, told them exactly when I need it to be deliver..Aug 31. That is about 3mnths, should give them plenty of time and the sale person assure me that I will get everything delivery on that date. Mid June went to Guelph location order a 5 piece dinning room sets, once again delivery date Aug 31. 2wks before my delivery date I had a phone call from the Brick in Guelph location asking when will i be picking up my dinning sets, I told them that it suppose to be delivery on Aug 31 along with my appliances that I had order in Kitchener location. The lady on the phone then said " we can only hold your order for 7 days but if you have other orders from us then just ignore my call today and you will get your stuff on the delivery date. I then asked" will if you guys can only hold the order for 7 days will I still be getting everything on Aug 31?" she said" oh for sure you will". 5 days before the order date I went to Kitchener location to paid off my balance, then did I found out that the refrigerator that I order back in May had been discontinu since June 5 but nobody ever call me to inform me that, so they offer me another one a little bit smaller but same price, the only problem with that was I won't be getting it on Aug 31 it will be the following week...first I wasn't too happy but then I figure just couple more days wont be too bad, so I agreed to wait till the following week to get my refrigerator. Went to the Customer Service desk to paid off my balance then did I found out that my 5 piece dinning room sets is back order...Long story short...my refrigertar kept got delay so I had to cancel it and my dinning room sets kept being back order then when it's finally came the 1st week I just got 1 chair, then the following week I received 2 more chairs then finally end of that week I received my 1 last chair and a dinning room table.
I will never ever buy anything from them...even if they have the best deal comparing other places, it is just not worth the stress and thru out the whole situation noone every apologize.

Always think twice before you do shopping at TheBrick. I myself will NEVER buy anything from this store.Last month we purchased a masterbedroom set at TheBrick ;and when the 7-pieces set was delivered, we surprisingly found out that the quality of every piece IS SO DIFFERENT FROM WHAT WE SAW IN THEIR STORE! At the same day, we went to the same store and inspected their DEMO in their store for the second time---the DEMO set is so PERFECT with much much higher quality. Also when we called their customer service, we were informed "NO RETURN POLICY". In this case, we reported all the "IMPERFECTIONS" and made an appointment for their "technician"visiting for inspection. You will never think about their technician knocking at your front door at 07:15 in weekend morning!Now they promised they will exchange one piece (which already had one egde broken at the day of delivery) and will give us some "compensation"for the "IMPERFECTIONS"of the rest pieces. We are still waiting to see the result and will come back and UPDATE later.BTW:we still have our masterbedroom in mess and live in our living room with mattress and mattress box on the floor. BE CAREFUL WHAT YOU GOT MIGHT NOT BE THE SAME THING WHAT YOU SAW IN STORE!