I've been dealing with the Brick (Scarborough Location) all week regarding a delivery gone wrong for my daughters bedroom furniture. First they tried to reschedule it from Wednesday until Thursday the morning of the delivery. I explained I had taken the day off work and was losing wages, so it needed to be delivered that day. I then received a call from the driver a few hours later to say they would be coming between 7:00 and 10:00 at night. I explained that the furniture is for my 4 year old daughter, and she goes to bed at 7:30 so having them deliver to her bedroom at 10:00 at night is not good. They said they would call me if they could come earlier. I called Customer Service to complain. They told me they were "too busy" to listen to my complaint and someone would call me back. No one did. I finally got a call at 9:00 at night to be told they would not be delivering the furniture that day. I called Customer Service and spoke to the manager. She said she would "investigate" and get back to me. She She finally called me at 4:30 the next day. She offered the delivery for Friday and $100 refund. I said I wanted $265 becuase that would cover my lost wages (for now having to take ANOTHER day off work) and the waived delivery fee. She refused so I ended up speaking to the GM of sales. He didn't even want to give me the $100 the Customer Service Supervisor gave me! He told me that the furniture would be delivered tomorrow BEFORE 5:00. I asked to speak to someone else regarding additional compensation and was given the name for the GM of the store. I have called him and he is not calling me back. I got a call from the driver today, and he let me know he will be coming between 5:00 and 8:00 tonight. I explained that I was told they would be there by 5:00 and was told this was incorrect information. I have been trying to call the GM of sales and the GM of the store about this as well, but I am being ignored. I had furniture delivered from Bad Boy the same day and had none of these issues. The Brick obviously needs to learn about the value of Customer Service

I bought a new home and moved in on June 1st 2010, On May 15th 2010, I ordered a Sectional Couch, table with 6 chairs and a king size bed with box spring. I was told it would be delivered On June 15th, we accepted that and said we would make due for the 2 weeks without. So far all we received was our king size bed (that we picked up ourselves), The couch didn't come until the start of July then on July 10 they brought 2 end chairs from my table and chair set. I've been waiting almost 3 months and I still do not have my table and chairs. I called in over 4 time asking when my furniture will arrive, they keep telling me that it will come next week but it never does. So today I called in and asked for a discount or a credit for dealing with such poor customer service and for the fact that its been 3 months and I still do not have my table/chairs. The manager was very rude over the phone and said "it was not her problem" and she will do nothing to help me out. She said no credit will be applied because I will continue to call in asking for a credit. If a credit is given to me today then she will have to keep giving me a credit every week it's late. She basically told me to keep waiting, she doesn't know when I will get my table and chair set and there is nothing she can do about it. I've already made 3 monthly payments on my furniture. **Do not buy from The Brick** They have poor customer service, they don't care about you after they have made their sale. They will not give you a discount or help you out in anyway. I'm still left wondering if I will ever get my table and chair set. I will never buy from the Brick ever again!!

I recently purchased a great deal of product from the Brick which has cause me severe disturbance in my life.

So far there has been 6 deliveries which have consisted of damaged product, mis information, wrong product, not showing up delieveries, and a polite " I will lie till I'm blue as long as I'm saying it nicely and it's what you wnat to hear" philosophy.

If I could take back my choice to shop there I would in a heart beat. There is no way that cheap furniture is worth the stress they put you under.

Worst Customer Service Reps I had ever dealt with. Be prepared to talk with the managers to straighten up poorly trained Customer Service Reps.

I had recently bought some furniture from the Brick at sale price but the deal was the furniture went on sale again the week after, $200 below the price I had paid. I called Customer Service to see if they would honor their price protection refund and this person told me that I should be talking with my salesman, who wasn’t in that day so I should call back tomorrow. This made no sense at all. So I called the next day and got a hold of my salesman and he said it should be no problem, Customer Service should be able to handle that. I get a hold of Customer Service and this person tells me that since I had already bought it on sale I’m already getting a good deal. This made no sense at all. I told this person to do the math and that I was out $200 and it still didn’t compute with this person so I asked to speak with the manager. This Customer Service Rep puts me on hold for about almost 10 mins. I’m guessing hoping that I would just hang up. And finally this person comes back on the phone and tells me that the manager is busy and that I’m not getting my refund either way because “I should know it’s part of my job”. Well I was just furious I told this person that I’ll just return the furniture and this Customer Service Rep told me to “go ahead. I couldn’t stand it any more I had to meet this idiot face to face so I drove all the way across the city to this The Brick - Winnipeg, MB, Regent Ave. Location. Spoke to my salesman who spoke to the manager with approval of my refund. Now the only thing I had to do was go to Customer Service and get my refund. Well the person at Customer Service recognized me and gave me more of a hard time and told me my salesman talked with the wrong manager. So I said let me talk to the manager then. The manager eventually approves my refund and I finally get my money back but I mean what kind of poorly trained Customer Service employees work at this Brick location. It’s a Joke. They are either extremely lazy or they don’t know how to do their jobs. I get better customer service at Dufrene Furniture.

We purchased living room furniture from the brick on Sept.26 and paid by mastercard which will be due in early November. The Brick told us delivery date on Oct. 12. Now we have been informed that delivery will be on Oct. 28. Totally unacceptable to us. Is it advisable to give them until the 28th but not after the mastercard bill is due ? Any suggestions ?