We purchased a bed from the brick and received a Plasma TV. On the day of the delivery they delivered the bed but they did not give us the TV like they said. they did not even mention it! so I called in to see where it is and they said it will come next month!! Finally it arrives and they give us an LCD TV instead of a plasma TV. I called to see if i could change but they said they couldn't do anything about it. This is the last time i am buying anything from Brick!

HI i need your attention in ref to my purchase of sofa with 5 years blanket coverage, which is not being honoured when its required right a year after of buying sofas.thanks .
my e mail >[email protected]

My elderly mother purchased a bed, including frame, box spring and mattress, at the brick. They promised her delivery of the product a week later. Subsequently, she arranged for her old bed to be picked up, leaving her without a bed. She had this timed so the old bed would be gone the same day the new bed was promised by the salesman. Makes perfect sense doesn't it? Well, two weeks later and she still has no bed. She has now been informed her bed is on back order and they have no idea when it will be delivered or even arrive in Regina. I spoke to the "General Sales Manager" and asked that they do two things. First, inform her of when the bed would arrive as soon as they knew, (basically keep her informed and pressure the Calgary warehouse to expedite). Secondly, deliver the bed the day it arrives. Now, she lives 15 minutes outside of town from the Brick, closer than if they delivered to the other side of Regina, but they only deliver "out of town" on Fridays. So even if her bed comes in on a Monday, she will still have to wait an additional week for it to be delivered.

The "Sales Manager" said he did not have a budget to deliver out of town on days other than Friday and that they were booked solid for delivery for the next week at least. We requested that they then engage a different company to do the delivery as my 70 year old mother has been sleeping on the FLOOR FOR TWO WEEKS.

This apparently is impossible for the Brick to do. They can not: A. figure out where the product is that has already been paid for, B. Deliver it as soon as it comes in, C. Understand anything about customer service.
The simple answer to our query was that they would provide timely information and ensure that the day it arrived in Regina it would be delivered. A simple request!

Instead the Sales Manager blamed my mother. "Why did she purchase a bed on back order?" "It is her fault she got rid of her old bed"...UNBELIEVABLE.

DO NOT PURCHASE FROM THE BRICK. Service is atrocious, and the only thing that happens quickly is the charge on your VISA. They are no better that the worst stereotype of used car salesmen, make the sale and move on, who cares about the customer or the product!

I purchased a $4000++ kid bedroom set. It was delivered without the bottom floor of the drawer (the drawer under the bed)AND they delivered the wrong mirror. FINE..I call, complain...ok, they will deliver the correct mirror, but I must pick up the drawer's bottom floor at the store. GREAT. NOW THE HELL STARTS. They tell me they will come from 10 to 1 pm on Friday...we waited until 7:20 pm...no delivery. We called numerous times...at 3 pm, they said...it will be there in 2 hours...ha! The next day I call to reschedule...delivery time is from 2:30 til 10 pm on Saturday...no delivery, no calls back, no one answers the phone, when they do, they hang up...wonderful delivery service!!! Then they reschedule for Wednesday...with a note that they must call one hour prior to coming...they show up without calling...good thing I was home...the mirror gets installed AGAIN and I realize that the mirror has an internal black spot right in the middle...WONDERFUL...again, I call, complain, and when the drawer bottom arrives for my pick up, I will go out of my way to return the mirror and get the new mirror as well...only because I refuse to wait a 5th time for a delivery and waste all my time and get frustrated for their poor service and quality control. I doubt I will ever purchase again from them until there is some type of proof that their delivery program has drastically improved!

after buying a matt and box spring on line which was to come with a free 42 inch Plasma tv,
still no tv ordered April 14 now well into June after many e mails which the brick do not reply to
now the product on line has been reduced by $400 i have sent over s dozen e mails asking about there advertised per web site

The Price Guarantee on all sleep sets is extended to 90 days of delivery or pick-up of the sleep set plus an additional 10% of the difference between the price you paid for your purchase from us and the price advertised by us or a competitor for the same brand or model.

is this company for real or is we have your money now forget about the customer