Ordered a $2100.00 range with $129.00 extended warranty.
Paid in full.
Five weeks later no range. Call to enquire. They don't have any indication it was even ordered.
Ask them to look for it. They will get back to us.
Another week goes by, no word. Call again.
They had no indication we had asked them to look for it. They will get back to us.
Days go by, call again. They have sent an email It will take a "week...or two before an answer can be expected" They will get back to us.
Go in to speak with manager. They have "options" for us.
We can take the floor model, or we can take our money and leave.
We take our money and leave.

In March 2009 I went bought a couch, love seat and a shelfing unit. I arranged for it to be delivered on May 2nd as I was moving on the 1st. I paid for the items in full and my reciept even said to be delievered on May second, assembled and packing material to be removed. I was told the delievery company would call me at 8am to let me know when they would deliever.

May second comes at 11am I still haven't gotten a call so I called the Brick myself. I was told that the model I bought has been back ordered so my delievery was cancelled. But no one thought to call and let me know, or tell me when I purchased it that it might not be available.

Ok so maybe I could still get the shelf on time? No they cancelled the whole delievery so my shelf wouldn't be coming either even though it was in stock. I need the shelf so I ask if I could still get it on the 2nd, but I have to arrange delievery 2 days prior. So I had to arrange my delievery I thought was already happening 2 days before because someone had cancelled it and not told me, in order to get my shelf the day I wanted it.

Needless to say I was slightly irritated.

So the manager told me to come into the store to see if something could be done. Great!

I ask if there is any way I could get a couch or my shelf today (the 2nd). He says he has a few available but I couldn't get anything until the 4th. The only couches available were poorly made and ugly. I would like to point out that I was overly polite up to this point, and he had been very annoyed and rude.
I then ask if there was anything at all he could do for me. Since they had basically f***ed me over.
At which point he started yelling at me and told me to leave the store. I am a very small young girl and I will admit being yelled at by a large middle aged man in the middle of the showroom made me cry.

Worst shopping experience I have ever had.

Do not shop there.

It was my first purchse from The Brick and the last.

1st they made me wait for the deiveries for two days and did not show up. Both days i took days off form work and did not receive my calls.

2nd the mastress they sent was defefctive and i requested reslection within 3months of the warrenty. They said they have to send in the tech before they let me reselect. I asked them what if this process take longer and i am over my warranty period, the agent was ike we look at the date eof the complaint so i waited for tech to come. Tech said he will get back to me in 2days but he never called me back. I called brick back they said they are waiting on manfacturer which i did not understand why becuase i was still with in my 3months of reslection.

So i call them after two weeks asking for the updates they tell me I can not do exchange now becuase 3months are over.

First they tell me to wait then they refuse.

I purchased a small DVD player, and to my advantage, it was very inexpensive. It did work, there was both sound and picture, but the whirring noise emitted by the DVD player was so loud it we actually had to turn up the television to hear it. I've never heard a DVD player make a noise this loud before, not even from the cheap models, so, other than the unit, I repackaged it and returned it to The Brick.
The woman at The Brick stated there was a no return policy and no refunds. Rather than accept the answer, I asked why I would purchase an item that didn't work. She offered to have the unit repaired, but no customer should have to accept a new item that requires repairs or has been repaired. I told her that before putting it through for repair I would come back after I called head office. At this time she offered me a gift card, writing on the receipt that 'customer wants to reselect to a better one money goes to gc cust is aware' (typed as it appears). I requested she change it to state 'customer requested a refund and a gift card only was offered'. Sadly, she did not change it. The information on the return slip is completely false, I'm stuck with a gift card, and I will never purchase a more expensive unit there. The sales clerk told me she was 'helping' me.
The invoice states 'Our Commitment is to you...our customer'. I can't agree with this.
This was a very inexpensive lesson for me, but now that I know, I will use my gift card and never purchase anything there again.

I purchased what was represented by The Brick (Canada) as a leather sectional set (ZENNAH2PK). I was looking for good quality leather sofa set. The sofa set was on The Brick's website with the following description, "The genuine leather upholstery is soft and supple, easy to clean and specially treated to resist splitting and staining". This could not be further from the truth. After getting two rips within a week so I called Leather Genie to come to my home to repair the set. I was informed that the set was "BICAST" leather and the service technician explained that the bicast is a leather by-product and does not have the same wear and durability of real leather. The leather was very easy to rip as demonstrated by the technician. The technician was able to rip it like it was plastic. I called The Brick after the repair to hopefully get a refund or store credit to buy an alternate sofa set. The store manager, "Ms Grant", told me that the sales person was suppose to inform me that the sofa set was bicast since they were trained to do so. Since the sales person was no longer with the store the Manager concluded that the sales person did her job and I was aware that the set was bicast so she refused to help me. I was never informed that the set was bicast since I would not have purchased the set. The new description for this set now excludes the "genuine leather" text and it clearly is advertised as “bicast”. Since my plea to Ms Grant my sofa now has another rip. So the original ad for the sofa now has two faults 1) genuine leather and 2) resist splitting. After paying $150 to repair the first rip, I don't see that it is reasonable to have the set repaired again. I am going to investigate taking The Brick to small claims court to settle the matter since my sofa set is now pretty much trash and embarrassing to have in my living room.

Very unhappy The Brick customer