I bought a Fuji digital camera from them over the internet. The camera arrived in a white shipping box clearly not packed by the manufacturer.

When I placed my order the website said that I am getting a new "in the box" item.

There was no warranty papers, and many items that were supposed to be included were missing.

The camera looked very much refurbished by some third party. After contacting The Camera Professionals and arguing with them and having to ship it back, they finally credited my card. Don't buy from these "professionals".

I can not believe how RUDE this customer service represenatives of this company were!!! I called to ask about a camera, I waited on the phone for about 10 minutes, and when I was finally connected to a represenative, I enquired about a particular camera, and they hung up on me!!! It was a very short interchange. I simply stated the name of the camera, and then they hung up. I called back thinking it had to be a mistake. I told them that I had called to enquire about a camera but was cut off, and they hung up AGAIN! I then called the third time this time I told them I wanted to buy a camera. They asked me which one, and proceeded to tell me that they had sold out of that camera! The funny thing is that the "wait message" that they play says that " everyone is treated like a professional". I will NOT buy a camera from this company. They definately sound like a bait and switch company. It is a shame that there are companies out there that exist just to scam people. I am going to spend a few extra dollars and buy from a REPUTABLE company.

I ordered a special package that they advertised for a Nikkon camera and accessories; I received an email from them as follows:

Dear Lydia Castellanos,
Thank you for contacting TheCameraProfessionals.com.
To estimate when your order will be delivered please take into account, for security purposes and as a protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank prior to processing.
Your order #59248 is currently pending approval. Please call us at 800-496-0227 within the next 48 business hours to verify your billing information. Office hours are Monday thru Thursday 10am - 7pm, Friday 10am - 3:00pm, Sunday 11am - 5pm. All times are EST. Please have the credit card used to place this order available.
If we do not receive a reply within the specified time frame, your order will be delayed.
Thank you for your attention. We look forward to hearing from you soon.
If we may be of further assistance, please call us at 800-496-0227 or email us at [email protected].
Sincerely,
TheCameraProfessionals.com

I replied to their email; they wanted me to buy from them an exhorbitantely high priced battery for the camera; I said no, just send the camera as bought, they put me on hold, tried to sell me a different battery, I said no, just send the camera as ordered. They said OK, that was back on September 8th; after 2 weeks I followed up, to be told no, they do not have the camera is on back order for 1 to 2 weeks. I called again after 2 weeks, no, they don't have it and do not know.. when they will get it, but they can cancel the order...I will try once more, but this is evidentely a way to trap people into buying what they do not want.

Company is a complete bait and switch. They offer a seemingly low price on the Internet and leave out essentials like the battery needed for the camera to work. They make you call to confirm the order and in the process try to upsell you. Then they will charge you for items you didn't order and not break down the charges, just say that you ordered it. Finally, when you call to cancel, they threaten a 15% restocking charge.

True criminals. Would highly advise against ordering from this place.

I was about to purchase the Sony HDR-SR12 from this company due to the incredibally low price until I decided to do some further investigation which led me to this site. There were numerous complaints about this company including several that indicated that low prices were due to the company actually opening the product packaging and "piece mealing" the contents. You can buy the product at a low price but you won't be able to use it until you purchase an "accessory package" that, essentially, gives you back what you were supposed to get in the fully packaged product and a few low-end junk items to make you feel like you really got a deal.

I was surprised to find that they didn't mislead me when I called and asked whether the product available online was the fully packaged product with all accessories. I waited on hold for about 3 minutes, a quick switch to the live line and held for another 30 seconds and a woman answered. I asked my question and she immediately forwarded my call to someone else. A man picks up, I ask the same question and he quickly responds with "No, that would cost $1, 099." I went with that and began to mention that there was no option to get the fully packaged product online when I noticed about two words into my sentence that I had been hung up on.

These people are anything but professional. I don't know that you're actually getting a new product either (as the website states that all products are brand new). I'm beginning to believe that they're possibly refurbs or that you're actually getting a product that they unpackaged to sell the individual pieces. Is that even legal?

If you're looking for a good online vendor of camera/camcorder equipment with good prices, I've had much luck with Adorama.com. I think they're far more professional and their prices have been the best that I've found online. In fact, I'm going to make my camcorder purchase with them.