This company also sells under other names - go to the BBB website and do an advance search under the URL I've given to see these other websites they hide under. I agree with what others have said on the BBB website, run don't just walk as fast as you can from these guys. My experience is as follows:

I can't write this LOUD ENOUGH! - They wouldn't let me speak with a supervisor to verify a few things prior to ordering a digital camera and zoom lens and put me on hold for 40 minutes after 2 disconnections and finally got some person who claimed he was the supervisor on the first ring when I went to the sales department! What does that tell you? Check out the "false security" icons at the bottom of their page -note that the CyberSource protect buy seal PERTAINS TO THEIR OWN PROTECTION FROM FRAUD! You will not see a BBB seal because they recommend you stay far away from this company - HOW IT IS POSSIBLE that this company is able to obtain a 5 star rating is amazing. I tried to place a complaint at "planet rating" (which is a seal on the site in two different forms, go figure) that gave them 5 stars, however it wouldn't accept my complaint?! It is not worth your heartache, pay the extra dollars and buy from a place you can at least get a person on the phone to speak with you if there are issues. Some one nice and not incredible rude like those who work at this scam shop. Better yet make sure there is an address associated with where you purchase- The camera professionals have 4 addresss listed on BBB complaints, with indication that mail returned as they are not at that location. They also do not have an email address. At the end of my conversation the supervisor didn't like my inquiries and stated "You need me more than I need your money". If you think about it, it is because he is making enough just by scamming people.

This company also sells under other names - go to the BBB website and do an advance search under the URL I've given to get them. I agree, run don't just walk from these guys. My experience is as follows: I can't write this LOUD ENOUGH! - They wouldn't let me speak with a supervisor to verify a few things prior to ordering and put me on hold for 40 minutes after 2 disconnections and finally got one first ring when I went to the sales department! What does that tell you? Check out the "false security" icons at the bottom of their page -note that the CyberSource protect buy seal PERTAINS TO THEIR OWN PROTECTION FROM FRAUD! You will not see a BBB seal because they recommend you stay far away from this company - HOW IT IS POSSIBLE that this company is able to obtain a 5 star rating is amazing. I tried to place complaint at "planet rating" that gave them 5 stars, however it wouldn't accept it?! It is not worth your heartache, pay the extra dollars and buy from a place you can at least get a person on the phone to speak with you if there are issues. Better yet make sure there is an address associated - The camera professionals have 4 address listed on BBB complaints, with indication that mail returned as they are not at that location. The also do not have a email address. At the end of my conversation the supervisor didn't like my inquiries and stated "You need me more than I need your money". If you think about it is because he is getting away with scamming people.

Their website looks quite professional. I should have done more research. I was billed extra for a high end Optoma home theater projector. It arrived OK. However, the serial numbers had been removed from the box and the unit. It developed a problem and I was unable to send it to Optoma for repair. The Camera Professionals did replace the unit a month after they recieved the returned unit. The unit is suppose to have a 3 year warranty. I had asked specifically for a new product in an unopened box with serial numbers. The replacement unit box had been opened. All the serial numbers had once again been removed from the box and the unit. I have contacted the appropriate agencies to look into this operation which is no doubt breaking all sorts of state and federal laws. I have a functional product for the moment, but I was taken in by this clearly criminal organization.

Alright, so here's my story. On Monday, April 28th, I placed an order with www.thecameraprofessionals.com for a Sony HVR-A1U professional digital video camera. The cheapest one on ebay at the time was $1, 750 and came with the basic "from the factory" load out, and 10 DV tapes, a HD wide lens, as well as only had 6 hours of usage. Great deal as these go for $2, 200 new on amazon.com. I did a nice little google search for this camera for a better price, and lo and behold, The Camera Professionals website comes up, with a shocking price of $1, 399. Goodness me, I looked at it. Said "New in Box" with free shipping. One would assume that this means, New in Box, like it would come from the factory. Along with a mountable 50 watt light, tripod, lcd protectors, and a case. Oh My! who would pass up this deal?!

here is the link to the exact product i ordered:
http://www.thecameraprofessionals.com/prodetails.asp?prodid=656

I make the order, and get the e-mail requesting my confirmation within 2 days. I thought, "hey, these guys are pretty bloody professional if they require me to verbally verify the credit card and my order." I call, and honestly didn't get what most people said about the long wait on hold. I did reach a service rep at around noon. The guy was very polite, but informed me "this package is JUST for the camera, did you want to get the shotgun mic and adapter for it?" (what what what?! this comes standard in the factory box!) "umm, well this should be packaged with the camera, as it comes out of the factory as such." I say simply in confidence about what i'm talking about after researching these for multiple weeks. The man quickly countered my statement with a simple "no it's not, those are package deals and that's why they cost more." Well, hell after he quoted me the price for the mic and the adapter AND the battery WITH charger etc. it was still cheaper than amazon.com, so I said "sure why not" i'm still saving money for the same package anyways. When asking me to upgrade he even threw in "express shipping" that will "ship within 2-3 days." Again, how could you pass this deal up?! I agreed, and even bought MORE accessories at my own choice (wasn't pressured into). Now before you think this was a good review, keep reading. On Tuesday I recieved an e-mail thanking me for my purchase (automated of course), and that I should recieve my tracking number soon.

It is now Friday May 2nd, 6 days from when I placed my order and got my confirmation. I check the activity online of my credit card, and there has been no charges made. I call the company to get no automated machine but a guy answering with what sounds like a "party" going on in the background and a guy saying "did you just f***ing answer the phone?!" and hung up immediately. I call back to get a recorded message saying they were closed, 3 hours before their website says they're closed.

I have now cancelled my credit card and plan on calling them on monday (since they're not actually open on saturdays or sundays) and I will be recording the conversation i have with them about cancelling the order. I will post a link ASAP with the recorded message (if it goes as i plan it to, with everyone saying they're so horrible and treat you bad.)

This company, while normally seemed professional, did not follow through with the few promises they made me, as well as what I've read from others including their review by the BBB (all bad), should be shut down, and the city of New York, as well as New Jersey should prevent the owner from getting his proper business license. These are criminals. Plain and simple.

If you are reading this researching this company. The statement is simple. DO NOT ORDER FROM THEM. If you view ANY positive feedback about this company it's by people who are first time reviewers, as well as "unknown" people with no valid e-mail, which tells me and i'm sure most people, that it's just the company themselves posting positive feedback to combat it.

This company has worked under MANY alias's in the past 3 years and have all been shady companies. Do some more research and you can find out all the other alias's they've worked under as well as many many many complaints about each of these businesses.

Again, AVOID THIS COMPANY AT ALL COSTS.

I recently tried to buy a Nikon D60 from these guys, I bought it, then tried calling them to get more information on my order, but couldn't.

I called them and got a person asked about the Nikon D60, and they hung up on me.
Tried it again, called them asked about the Nikon D60, and they hung up on me.
Tried it for a third time, and they hung up on me.

I finally gave up and called my credit card company to decline any charges from the company..

If anyone has some free time, and wants to have some fun, call 800-496-0227 which is their customer service number, press 1 and then 1, and just ask about the Nikon D60. without fail they will hang up on you. If you want to have more fun, when you get a rep, swar at them, one word will do. You will be in for a treat. You will get everything from foul language to racist comments from the rep. I call on a daily basis, it's pretty fun.

One way to screw them for screwing me...