I ordered a JVC GZ-HD7 camcorder from this company. On the day of order I asked if it was in stock and when it would ship. I was told it was in stock - as advertised - and it would ship with 5-7 business days. I paid via credit card and was then sent an email that I had to answer to confirm the purchase. I was placed on hold for 7 minutes only to confirm I was who I said I was and to authorize the purchase. I again asked when the camera would ship and this time was told I would have it within 7-10 business days.

On day 14 without the camera I called the company back. After being on hold for 9 minutes I was told the camera was on back order and that they were getting a shipment in that week. This was a Monday, I called back on Friday and after a timely hold of only 4 minutes I was told it was back ordered again but a shipment was coming in on April 11 2008, a full 5 weeks after my initial order, but the difference this time is that I was on the list to actually get a camera. Cameras the web site advertises as in stock everyday since I ordered it.

On April 14 2008 Monday, I called back and was on hold an unbelievable 34 minutes to be told that The Camera Professionals were actually getting an order of these cameras this week. I canceled the order and requested I speak to someone in management. I was told a call would be coming within the hour - that was 3 hours ago.

This company has - and still does - advertise this product as "In Stock" which it is not. I give The Camera Professionals 2 thumbs down and strongly advise everyone to get names and record dates when dealing with these fraudulent people.

Please check this company on the Better Business Bureau before you purchase. I ordered a projector from 'The Camera Professionals', and when I called to verify my order (per the email they sent me) i was on hold for about 20 minutes. When their rep 'Dave' confirmed my order, he advised that the lamp does not come with the unit, and that it would be an additional 200.00 for the lamp as well. This seemed like news to me, but not having bought a projector before, I put my good faith in what seemed to be a mom & pop company. Needless to say, when I received the projector, (i didn't get the ship confirmation until 5 DAYS later - Dave said it would ship next day) not only did i notice there was no additional box for the lamp that I 'purchased', but I also got charged for 2 day shipping which I never authorized. I emailed the projector manufacturer direct to ask if there are different price points for cameras with or without lamps. Optoma replied stating that ALL of their units come standard with lamps.

I called camera pros once again to sit on hold for 30 more minutes for somebody to tell me that even though I never even opened the box, I would be charged a 15% restocking fee for returning the unit. I advised them of the email I received from the manufacturer of my unit stating all of the units come standard with lamps. The rep then put me on hold before coming back and stating that none of their units come with those parts because they are imported from overseas and that I will have to pay almost 200.00 for the restocking fee on this unit.

PLEASE do NOT purchase from this company! They are misleading and NOT reputable. With all of the negative feedback I have found from doing a little online research, I believe that this business should be shut down by a class action lawsuit. The Camera Professionals business practices are unfair, dishonest, and misleading to consumers.

These people are not professional. I tried to place an order online and could not so I called their 800 number. I had NO PROBLEM placing the order on the phone and asked him to send me an email confirmation. He took down my email.

I never received an email that day - no biggie - I called back and spoke with someone after 20 minutes on hold. I made the mistake of telling the switchboard director what my problem was apparently. This time someone took down my fax #.

3 days later - still not confirmation. I called again to talk to someone else. The switchboard director asked me what my problem was and I told him again. He put me on hold for a few minutes - picked back up and told me that he would send it again via fax. I waited... no fax. So once again - I called back - was able to speak to the same person and I asked him if he sent it. No. I told him I needed to talk to someone NOW about this and get this information to me. He then said that if I wanted to be rude that was fine. He didn't have to worry with me. I told him that he had bad customer service and he then told me that Bad Customer Service was for "Shitty" Customers. I asked for his name and he hung up on me.

I still have not received a confirmation... 5 days later.

DO NOT ORDER FROM THESE PEOPLE. I WILL SEE IF I EVER RECEIVE MY PRODUCT.

I ordered a Fuji digital camera on line, it was the best price however now I know why. They call you up and make a sales pitch for extra warranty and will tell you that you need a new type of storage card which sells at half the camera price even though when I received the camera my old card worked fine and one of the first pieces of info in the manual tells you that it takes several storage cards. They did manage to sell me a camera case in the sales pitch, I refused the card, however when I got it the camera would not fit in. The camera also did not come with a strap, lens cover or av cables as promised. After calling the company back and finally insisting that I was entitled to those items they said they would ship them out. Eight weeks later I had nothing so had to go through customer service again, not a pleasant experience, to which they told me that they could not get hold of those items and would refund me ten dollars, take it or leave it. No apology, end of story. My advice, pay a few bucks more and get it at a store. The name and actions of this company is a joke.

This company is a total scam. They advertise items they do not have at extremely low prices. They then try to "bait and switch". I called their toll free number and was advised that they had a Garmin 660 navigation system in stock for $274. I placed the order. Five days later I called again and asked if the item was in stock and was told that it was. I then asked for my tracking number and was told that the item was sold out and would not be available for another month. I then received an email from them to call one of their salesmen who tried a bait and switch. I canceled the order and reordered from Amazon. Beware of this company!!