Worst customer service ever. I never received my order and was not notified that I would not be receiving my order. I ordered a camcorder on 11/27. The camera was supposed to come in within a week. It wasn't until 12/10 that they called to confirm my order. They hadn't even processed the order. Then we wait another week and I call on 12/18 to find out where our camera was. The rude customer service agent told me they were backordered. I asked her why I wasn't informed of this when the gentleman called to confirm the order. She told me, "he should have." We go on vacation without a camcorder and I called today 1/15 and again the very rude customer service agent told me they were not getting the camcorders in. I asked why I wasn't called and she said, "well - they should have sent you an e-mail." They did not send me an e-mail and I would never have known if I had not called. Then she asked me, "do you want to cancel the order?" I told her that was a crazy question, the camcorders where not coming in --isn't it that The Camera Professionals are canceling the order because you can't deliver? She asked again if I wanted to cancel the order, to which I replied, "Your question doesn't make sense. I still want the camcorder for the price you quoted me, but you can't deliver." She got frustrated with my challenge and said, "Fine, your cancellation number is XXXX" and hung up.

Stay away!

Ordered a camcorder over the Internet from this "company." I received an email that said I had to call to confirm the order. When I did, they immediately asked me if I had ordered a "package" (one of their overpriced bags, batteries, etc.). I told them I didn't need those items and they said that what I had ordered was not in-stock and would take 3-4 weeks. I asked them if they could guaranteee that, because I was beginning to feel that this was a scam. The "employee" said, "No, of course not!" - as though I was insane. I canceled my order. And now, I'm left wondering what these hoodlums will do with my credit card number.

I also did a little research and found that they have a less-than-stellar record with the BBB. http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=57105

The hoaxsters change names and falsify "ratings" records. Don't buy electronics from any unknown company in NJ. There is a network of these criminals operating there. I hope this information will help someone else.

As others have mentioned, when you place the order, they send you an e-mail telling you to call and verify your card information. I got another e-mail 2 hours later stating they needed the three digit code on the back of my card, which was not indicated on the order screen. I was weary about e-mailing back the code, so decided to call. The person I spoke with was rude and seemed like he didn't want to be bothered and immediately transferred me to another person, which I stayed on hold for at least 10 min. before hanging up. Since I could not get in touch with them, I decided to cancel my order and sent them an e-mail indicating to do so. Two hours after I sent an e-mail to cancel the order, a response was given to my e-mail. It merely said, "F_ _ _!!" In all capital letters. What kind of service is this and why is this company allowed to stay in business? I WOULD NOT DEAL WITH THIS COMPANY AT ALL!!!

You pay for what you get. Don't expect good customer service from this company. They sent em the right main product, but I ordered some addtional batteries and recieved on that was not the brand I was expecting and the other still has not commed yet. I have called several times to find out where the other battery is and I have been told it is on back order a few times, and the other times i have been left on hold for so long that I had to hang up. When you finally do get someone they are not professional at all. In fact they are very rude. They make me feel like I have interupted thier day by calling. Plus every time I get someone they are more concerned about selling something else, then solving my problem. Just don't even bother with this company, the savings is not that worth the hassel.

Deceptive advertised priced for Sony Camcorder DCR-SR82. After placing order, an email asked for billing address confirmation. When called up, the salesperson says do you know your order only includes the camcorder body and nothing else (not even battery, cables, remote, etc.). The person told me I would need to order a package including all that.

The website does not disclose the content of the order and they use this scam to get customers to pay more. After that I canceled my order, and made 2 more calls to get their postal address to mention my intention to file a complaint about them. Its amazing to see so many other complaints of this type that others experienced.

Stay away from this company unless they disclose everything in writing. Seems to be their usual scam practice.

Thanks.