Borrowed 200.00 had to pay 351.38 6 days later, they are crooks. Found out about money mart can borrow 200.00 and pay back 240.00 total .Cash store are ripping people off, the staff gets commision so the more they rip you for the more they make. I feel like handing out money mart cards to people heading into the cash store. =Hell I may just do that, will let you all know what happens.

They are calling my work and talking to my supervisors and giving information about my personal business and saying they are going to have official documents delivered to my home.

I became an employee of The Cash Store March 2010, being that it started me out at $11 an hour, and I have two small children at home to provide for. I stayed a CSR (customer service representative) until September 2010, when the branch manager left, and I became the new branch manager. I had been told in e-mails that if the store did not profit $10, 000 a month, and did not have insurance and bank accounts over 90% that we would be replaced. I am totally against giving clients something they do not need, or have requested not to have. So I did my job, completely compitent, and had things running very smoothy (aside from having those numbers that high) One day I had a discussion with my regional manager about what Consumer Protection BC had all over their website, and how it is illegal to charge for cash cards, and why we still do it. Which in turn got me sent home for the day. So I went home without a fuss, figuring we were both just not seeing eye to eye. The next week was my week vacation to spend the Christmas holiday with my children. I go back into work on Monday, and an hour and a half into my shift my regional manager phones says there will be a girl there in a couple minutes to be the new manager, to give her my keys, sign my termination worksheet, and to leave her store. I have phoned the labour board, to see why companies are able to do this, and all they said is if you have been employed with the company for less than a year, they can fire you for whatever reason (in my case, morals) as long as they pay you a weeks severance. So my complaint really, is yes this company is very cruel to it's clientele...but also it's employees. And just a warning to any other employee or potential employee, if you don't do exactly as they say, they will have somebody sign a contract behind you back, and you will be left jobless right after Christmas.

My daughter planned to pay her loan off on 12-15-09 in full, which was $301.00. The loan was due on 12-14-09 and she asked for an extension of 24 hours since she got paid of the 15th of December. They told her that at 6pm on the 14th of December they would deposit her check, even though they knew that money would not be in the account until after midnight. All she asked for was just less than 24 hours extension until she got paid. So they tried to deposit the check and added another 30.00 onto the account. What happened to customer service. She willpay them off today and never use them again and will advise her friends to not go to them for any help they may need.

About four months ago, my husband took out a loan through the cash store in sun prairie wisconsin. We were in the middle of a bathroom remodel that went over budget and were expecting a large check payment from someone in July, so we decided to borrow the money to finish our bathroom until then.

Upon going to the store, they offered us this great deal where you can extend your loan for 12 weeks and just make bi-weekly finance charge payments. We signed up for it and proceeded to make the payments every two weeks. The woman running the store was very nice and called us a few days prior to each payment and asked if we were coming with cash or wanted it withdrawn from our checking. We opted to have the money withdrawn every two weeks. As planned, in July we received our big check we were expecting and called and asked for a payoff amount. We proceeded to pay off the loan in full. We were given a receipt stating the payoff amount, payment made, and new balance. In big letters at the top, it said 'PAYMENT IN FULL'. The woman at the store also put a big red stamp on it saying 'PAID'. We went on our merry way and thought it was settled. We had no further contact with the cash store. Then, two months later, we receive a call saying we owe money still. My husband said he had the receipt and proceeded to fax it to the store. He then called the store to make sure it came through and was told everything was then covered. Less than a week later, we receive a collection statement from them. We proceed to call them and talked to several different people at their 'corporate' office. Each person told us a different story.

The first one said, we faxed the receipt and that there had been a computer error and the collection notice was sent out prior to us faxing the receipt and we could disregard it that it was taken care of. We asked for a letter stating that it was clear and we could disregard the collection notice. We were then told to call the store itself to get that. upon calling the store, the lady was very rude and told me that we were given that receipt by error and should never have received it and we still owe money.

We then placed another call to the corporate office where we were spoke to the supervisor who was also very rude and told us that we had to send her ALL of our bank statements. She said that there had been a returned payment and we still owe money. I told her what my statements showed that they had tried to take out two payments at once and upon calling the store, the woman at the store reversed the payment and credited it back to us. She still demanded the bank statements, which even my bank manager told me was not wise to send due to lots of personal info being on it.

I then called the store again and asked 4 times for the exact payment dates of all payments they had on record. I called my bank and asked if any payments had been returned. NONE! the only payment that was returned was the one that the cash store clerk authorized because she took out two payments at once. The lady in the store says that the one payment that was supposed to be returned was done on a date two weeks before i paid the loan off. the corporate office claims that it wasn't sent back to them as 'not being withdrawn' until the middle of august, how convenient that that was after i paid the loan off. My bank confirms that no payment were returned in August. I went to the cash store and asked for all paperwork they had on file, specifically the paper stating when the one payment was returned to me. they refused to give it to me.

I called corporate one last time. the woman would not even listen to me! She was extremely rude and accused me of stealing said money from them. she said then said there was no payment returned in august (after she told me there was in a previous phone call). She says that my receipt is not valid. I thought that the receipt was to show that the loan was paid off, but apparently not! she says that there was an error in the computer system on their end and it took them this long to discover it and that i still owe money. also, the girl that worked there when we took out the loan and paid it off no longer works there. apparently she was fired... wonder what for? So, my guess is that she screwed up and now i am being punished for it. they refuse to help me. i was told that they have been dealing with this all day and are tired of dealing with me and they threatened to turn me into a third party collection agency if i don't pay them. they won't accept a statement from my bank in regards to the payments and still demand bank statements which as i said before my bank advised me against giving out. i am now reporting them to the consumer protection agency and thinking about getting a lawyer. not sure what else i can do because they basically admit they screwed up but don't care and are coming after me for it anyway. my advice to anyone thinking about borrow money from them is DON'T. First of all you are only putting yourself further in the hole and they will screw you over any way they can. I'm proof that even having a receipt for it doesn't mean anything to them!