I booked this hotel online through yell.com, it was advertised as 1 star with basic facilities for a single room including: single bed, heating, fridge, microwave, TV, coffee maker, kitchenette. However, what I was offered was a room with bunk beds, microwave and a chair so disgusting I would have thrown it on a tip. There was no TV, fridge, heating (of any sort) or coffee maker. I did not fany looking for the kitchenette as the smell of the place was awful. I chose not to stay as this was well below standard.

When I complained and said I would not stay I was offered another room that had just been turned down by a young couple (the hotel staff member dealing with my complaint told me they had turned it down for the same reason I had- it was not up to standard). I obviously refused another bad room but the company used the offer of another room as an excuse to rip me off and charge me for the room even though I did not stay there!