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Elg93
May 24, 2011
Rude manager
I was shopping in the myrtle beach store on tuesday may 3rd, and overheard a loud conversation on the phone. the person on the phone was yelling at the customer on the other line, i felt this was truly ridiculous and unprofessional. ive never seen anything like this before at any other retailer the manager on the phone really needs to go. i cant believe the childrens place would employ someone like that .ive worked in retail for almost 20 years and ive never spoken to a customer like that.just thought someone should know!ive shopped at this store for over 5 years and honestly wont go back to this location!
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Rayo
January 12, 2011
Lousy exchange policy
This company has the worst return/exchange policy of any children's store I know. Their policy states items must have "tags attached" in order to return or exchange them. I can understand that policy for a return, but an exchange is another matter all together. Here's what happened. I purchased a pair of pants for my son for Xmas. Sometime after receiving the gift, and unbeknownst to me, my son went to try on the pants and removed the tags. He then came to me and said the pants were too small. Knowing the exchange/return policy, I thought surely they would understand this situation. He's a child. Please. Anyway, I went to the store with pants, tags, and original purchase receipt. They would not exchange the pants. I didn't want my money back. I simply wanted my son to have his Xmas gift - and one that fit. They would not exchange the pants. "Company policy". Everyone should know how little this company cares about customer service. DO NOT SHOP AT THIS STORE.
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