Dring my extremely short employment with this company, I saw "seasoned" cleaners skimp on the cleaning that the homeowners had paid for. In one house, a lady had many beautiful potted plants in her bathroom. The bathroom was on rotation (meaning this room was supposed to get a gooood cleaning) . Although I was trained to clean the Cleaning Authority way, I began cleaning as I would my own bathroom. At first glance, I noticed everything had previously been cleaned satisfactorily, but upon closer inspection, I saw the space between the tub and wall had spider webs, as well as soil from the overhanging plants; the potson the floor had soil, webs, and dirt rings. I even found ceramic pieces from a broken planter pot! The pieces had been put into a larger planter under the plant's leaves. The window sill was decorated with more plants and aroma therapy candles. When I took them down to clean the sill, I found more webs and spiders (daddy long legs). The women I was working with seemed more concerned about the amont of time spent cleaning than how WELL the house was cleaned.

I've used The Cleaning Authority for about a year. The "rotation system" is such a joke.. just a selling technique to get you hooked. There have been several times where the rooms "on rotation" were left so dirty, I 'd have to clean them myself after they leave. They cut corners every time and are in and out of my 2800 sq. ft home in just over an hour! They are always showing up with different people. The "quality checks" are pointless - the lady shows up after 20 minutes of them starting and just checks whatever they've already cleaned then leaves a couple minutes later.

The girls do not know how to clean thoroughly at all. Almost every time after they leave, I find so much hair on the bathroom floors, not to mention dirt, sand, and grime still on our kitchen and laundry room floors which were are never vacuumed properly. Several things go uncleaned each and every time. They don't clean cobwebs or anything higher than their arm's reach. They are not very accomodating if you request another team either.

One girl would leave the house 10 minutes before the other girl every time just so she could smoke her cigarette and throw the butt onto our lawn or driveway as if no one would notice. On several occasions, I'd hear her yelling and cursing her way to the car from our front door, complaining about work politics, etc. My house would wreak of cigarrete smoke from that one girl who is supposedly "green cleaning" our home. Who wants that when you have a baby and toddler at home?

I have never felt so ripped off for any service before.

I had hired the Cleaning Authority to clean my house October 2010. They came out with a cleaning crew of 3 employees. This was supposed to be the initial cleaning- which in their brochure means a "deep cleaning". There was a list of everything that was supposed to be completed. Here are some of the things that were on the list- which were not even touched: My Floor boards/base boards, doors wiped and door frames, "knick knacks" cleaned (nothing was touched on my bath room counters even a shelf that I cleared off specifically cleared off for them to clean was still dusty), wash and sweep floors (my floors were not touched but now worse because they wore their shoes in my house), wipe down all appliances, the list goes on. The only thing that was done for $65 was my carpets were vaccummed but only around the furniture, wiped down counter tops, and cleaned toilets. Other than those 3 things my house looked the same way that I left it- mind you they were supposed to "deep clean" my house and they were there less than an hour! The owner seemed so nice when I first met her, until I called to complain, she had another girl from her office contact me, I told the girl I wanted to speak with the owner, this was Monday, it is now Thursday and I still have not heard from her- but they cashed my check Tuesday. I left a message again- if they do not call I am putting a complaint through the franchise main office. Please do not hire this cleaning team: a tThe Cleaning Authority in Kissimmee Florida- you will be throwing away your money- her name is Denise Gilroy- they are a SCAM

The Cleaning Authority staff has been stealing jewelry over the past 1 1/2 years. They have taken one piece at a time, so I did not see what was happening until I counted 5 "unaccounted" pieces. When I confronted the supervisor I was told it was too late to file a claim, no further action was taken though I did find that one cleaner was caught by another client with stolen jewelry on her. Also, inaccurate records of who actually cleaned my house and an unfiled previous complaint from me made me decide to cancel service and file this.

he Cleaning Authority's crew in Olney, MD was letting my dog out back during their clean. We never authorized them to do this. Sometimes they would leave the sliding glass door wide open presumably so the dog could come and go as he pleased. Came home after work one day to find the house dark, the sliding glass door wide open, and both the dog and the indoor purebred cat missing. Cleaning crew denied they did anything. The manager claimed my dog somehow unlocked the sliding glass door and removed the burglar bolt and let himself out.

They also broke several things in our house - first time the admitted it but never reimbursed us or replaced item. Fourth time they put the item back together as if I wouldn't notice, then denied it when I called to complain about it. They talked about reimbursing me or replacing item, but never actually did.