I am starting a small business and sent them my money and they never spoke with me. Yes, they say their number is 24/7...it only rings and you get a cheap business line that sends you in a circle transferring you to multiple extensions. I found them on GoBigNetwork.com and reported the problem to them and they did nothing about the problem. The "founder" gave me an excuse for disappearing that his parents died at the same time. I feel bad for him if it really happened but you have to have mitigation plans when you run a business. I'm sure everyone in his company didn't get to leave work because he was having problems. I thought they would be great because the information gathering process was very detailed but I didn't receive a call back after multiple voice-mails. Bad business practices.