Purchased $9, 900 in "designer" living room furniture. No, I am not WEALTHY...I saved for it. The sales rep NEVER mentioned all of the legal mumbo jumbo on the back of the sales receipt. She told me I was initialling for my delivery. When they arrived to deliver my furniture, they measured my door and refused to take the items off the truck stating the door way was 36" and the furniture was 38". They told me that I could "take a window out" of my home. What???? They kept the furniture and then the madness began. No REFUND...NO contact with Management. You are forwarded to a Customer Service Call Center in Houston and they REFUSE to let you speak to management. After researching, I found the owner, an attorney, Ned Scherer in Virginia, and he referred me back to Customer Service. The legal mumbo jumbo on the back of the form was regarding "restocking fees" if for ANY REASON the furniture is returned. 15% of the purchase or 10% when over $1000. They MAIL YOU your monies MINUS the fees ...SUPOSSEDLY, but 32 days later, I called the customer service center to inquire about my REFUND and advised them that they were failing to honor their own deceptive sales policy...I was called by a team lead, who stated she would authorize me getting a refund via my debit card. Why the "F" didn't they do that in the first place. STAY AWAY FROM THE DUMP. THEY HAVE AN "F" RATING WITH THE BBB. THEY HAVE NUMEROUS COMPLAINTS WITH THE ATTORNEY GENERAL'S OFFICE. IT IS A DUMP... BUYER'S BEWARE!!! SEE YOU SLOBS IN COURT.